Enterprise Relationship Manager

Accountabilities

• Manage strategic enterprise accounts, drive expansion opportunities, and ensure strong commercial outcomes through consultative engagement.
• Own the complete expansion and renewal cycle for assigned enterprise accounts, including pipeline generation, deal execution, account growth, and retention.
• Identify and develop new opportunities within existing customers by uncovering additional teams, departments, geographies, and business use cases.
• Develop strong multi-threaded relationships across marketing, design, product, and executive stakeholders to increase account penetration.
• Manage commercial performance across assigned accounts, including forecasting, risk identification, and revenue growth initiatives.
• Partner closely with customer success teams to align expansion strategies with customer goals, adoption, and renewal plans.
• Lead consultative sales conversations focused on measurable customer outcomes and business value.
• Deliver impactful product demonstrations, pilots, and proof-of-concept experiences to accelerate adoption.
• Navigate complex enterprise sales processes involving procurement, legal teams, and multiple decision-makers.
• Maintain accurate pipeline management and provide reliable forecasts.
• Represent customer needs internally by sharing insights that support product development and go-to-market strategies, including evolving AI capabilities.

Requirements

• An experienced enterprise SaaS sales professional with a strong track record of growing strategic accounts and building trusted relationships across complex organizations.
• A proven success driving expansion revenue through upselling and cross-selling within existing customer accounts.
• Experience managing account retention, identifying risks, and supporting long-term customer value in a subscription-based environment.
• A strong ability to navigate complex, multi-stakeholder sales cycles and build relationships across different levels of an organization.
• Experience creating account strategies through structured planning, organizational mapping, and opportunity identification.
• Demonstrated ability to engage executive stakeholders and lead value-based sales conversations.
• Familiarity with CRM platforms such as Salesforce or HubSpot.
• Experience selling marketing technology, creative technology, or related software solutions is preferred.
• Comfortable using AI tools to improve prospecting, personalization, workflow efficiency, and sales execution.
• A highly autonomous individual with strong organizational skills and the ability to manage priorities in a fast-moving environment.
• Strong communication, negotiation, and relationship-building abilities.

Benefits

• Competitive compensation package including: Base salary range of $100,000-$120,000 USD, Target total compensation of approximately $170,000-$190,000+ USD, depending on experience and qualifications.
• Remote-first work environment with flexibility across the United States.
• Premium health insurance coverage.
• 401(k) matching program.
• Flexible vacation policy and paid sick days.
• Paid parental leave after one year of employment: 16 weeks for primary caregivers. 4 weeks for secondary caregivers.
• Home office setup stipend and company-provided equipment.
• Annual stipends for: Professional development and memberships. Lifestyle spending.
• Work-from-home meals.
• Access to coworking spaces globally.
• Opportunities to collaborate, learn, and build connections within a distributed team.