Enterprise Project Manager - Human Experience

About the Role

The Enterprise Project Manager is responsible for leading complex, cross-functional projects that advance Montage Health’s Human Experience, Organizational Transformation, and digital strategy. This role manages all phases of the project lifecycle—initiation through sustainment—while partnering closely with stakeholders across Health Information Technology, Clinical Operations, Quality, Population Health, Marketing, Finance, Risk/Compliance, and other departments.

Responsibilities

• Project Planning & Execution: Lead the planning, execution, and delivery of medium- and large-scale enterprise projects. Define project scope, deliverables, success criteria, milestones, and timelines using standard documents. Develop and maintain detailed project plans, schedules, resource plans, and communication plans. Coordinate cross-functional activities with clinical, operational, technical, and administrative teams.
• Stakeholder Engagement & Communication: Directly engage executive sponsors, project sponsors, department leaders, and staff to support decision-making and remove barriers. Facilitate meetings, presentations, workshops, and status briefings for stakeholders at all levels. Communicate clearly and proactively; ensure alignment across all participating departments including deliverables, objectives, roles, and responsibilities.
• Change Management, Adoption & Sustainability: Apply organizational change management principles to promote successful adoption of new processes, workflows, or technologies. Identify training, communication, and readiness needs in partnership with operational and HIT teams. Support culture change aligned with human-centered design and the voice of all patient/staff/community members, including observations, interviews, and feedback. Ensure status, adoption, and metrics are tracked and reported appropriately. Track outcomes. Ensure charter objectives, deliverables, and goals are achieved before moving into closing or handoff to operations.
• Budget, Risk, and Vendor Management: Create and manage project budgets, financial tracking, and expenditure approvals. Identify, assess, track, and mitigate project risks, issues, and dependencies. Partner with external vendors when applicable to coordinate implementation, timelines, deliverables, and contracts.
• Collaboration & Continuous Improvement: Work collaboratively across the enterprise to align project goals with organizational strategy. Promote standardized PMO practices, templates, governance, reporting cadences, and portfolio visibility. Contribute to system improvements that enhance patient experience, staff experience, and operational performance.
• Outcomes & Performance Monitoring: Establish and maintain clear performance metrics, dashboards, and reporting mechanisms to monitor progress against project goals, charter commitments, and organizational outcomes. Continuously track project performance, identifying trends, gaps, risks, and barriers. Prepare and present outcomes, status updates, and performance insights. Ensure accountability to project objectives by validating deliverables meet success criteria. Proactively identify and address project misalignment. Collaborate with operational leaders for sustained measurement and continuous improvement.

Requirements

• Five years of experience managing complex cross-functional or technical projects, preferably in healthcare or a related field.
• Experience working with clinical, operational, or IT stakeholders in a healthcare environment.
• Strong analytical, facilitation, and problem-solving skills.
• Proven experience managing multiple projects simultaneously in a fast-paced environment.
• Demonstrated ability to work effectively under pressure and meet deadlines.
• Experience with project management tools (e.g., MS Project, Workfront, ServiceNow, Smartsheet).
• Exemplary written and verbal communication skills and the ability to interact with all levels of the organization.

Qualifications

• Bachelor’s degree in business, healthcare, project management, information systems, or related field preferred, or equivalent relevant experience.
• Project Management Professional (PMP) required or obtained within 12 months.
• Prosci/OCM certification preferred.

Skills

• Strong relationship-building, collaboration, and customer-service mindset.
• Ability to independently lead and influence without direct authority.
• Detail-oriented with the ability to synthesize complex information.
• High integrity, proactive communication, and commitment to exceptional human experience.
• Comfortable navigating ambiguity, feedback, and shifting priorities.

Pay

Pay Range (based on years of applicable experience): $60.14 to $80.43

Full time (On-site) position.