Enterprise Project Manager

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In Pursuit Of Our Aspiration That UFCU Is Loved By Millions Of Members And Built To Thrive For Generations, We Are Guided By Our Values:

• Purposefully Member-Obsessed: We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.
• Possibilities Reimagined: We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.
• Performance Excellence Rooted in Unwavering Integrity: We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Responsibilities

• Plan, track, and evaluate project performance over a project lifecycle utilizing business cases, project charters, communication plans, project plans, resource plans, requirements/specification documents, status updates, RACI's, and deployment plans.
• Align stakeholders across business units, technology teams, and executive leadership.
• Motivate, direct, and encourage program team execution to achieve milestones and reach project objectives.
• Manage interdependence across multiple projects and workstreams.
• Identify, assess, and mitigate risks and issues appropriately.
• Drive decision making through data, reporting, and executive-level communications.
• Ensure adoption of program management best practices, tools, and methodologies.
• Work with business units, executive team, and other stakeholders to develop program roadmaps.
• Communicate resource needs for executing roadmap including labor and external expenses.
• Align with business unit on program objectives, success metrics, and governance structures; assure alignment with Enterprise objectives including financial targets, KPI's, and other strategic goals.
• Manage relationships effectively across business units, technical teams, vendors, and executive leadership.
• Provide regular, clear, respectful communication of project status to all stakeholders; provide online access and distribute information as appropriate.
• Serve as a central contact point for vendors.
• Plan and manage project meetings professionally; create agenda and meeting minutes for distribution.
• Clearly document project scope and deliverables at project initiation.
• Proactively identify material changes to scope, timeline, or budget.
• Coordinate change requests with the project team, articulating impact of the change to project objectives.
• Initiate change approval process and maintain team focus while change is in approval process.
• Communicate approved changes and document changes to team deliverables.
• Bring projects of all sizes to successful conclusion, including projects with large numbers of participants and many complex deliverables.
• Ensure proper delivery of objectives and validate project metrics are met.
• Lead project post-mortem, identifying and documenting areas for potential improvement; work with management to implement improvements on future projects.
• Identify resources deserving of recognition and rewards for exceptional performance.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Perform other duties as assigned.
• Adhere to all company policies, procedures, and business ethics codes.
• Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures, and internal controls.

Qualifications

• Minimum Requirements:
  • Bachelor's degree in Business, Engineering, or related field, or relevant experience in lieu of degree
  • 3+ years experience leading large, complex, cross-functional projects/programs
  • Strong understanding of program management frameworks
  • Leadership, communication, and stakeholder management skills
  • Ability to influence at all levels without direct authority
  • Strong analytical and problem-solving skills
  • Familiarity with program management tools such as MS Project, OnePlan, etc.
  • Must be bondable
• Preferred Qualifications:
  • Professional (PMP) Certification and/or Agile experience
  • Experience bridging business needs and technical solutions with a technical mindset
  • Credit union or other financial institution experience

Skills & Abilities

• Competent knowledge of project management processes: Waterfall, Agile, and Kanban
• Working knowledge of facilitating events like refinement meetings, sprint planning, daily stand-ups, retrospectives
• Working knowledge of managing product requirements definitions, prioritization techniques, and working closely with both business owners and technical teams
• Hands-on experience with project management tools
• Understanding of the software development life cycle and DevOps practices to bridge technical and non-technical discussions
• Understanding of how to effectively utilize insights into driving organizational change and improve team dynamics
• Tracking risks, building mitigation plans, managing key project actions and interdependencies
• Guiding teams, facilitating effective meetings, and fostering collaborative environments
• Interpersonal skills to handle disagreements within teams or with stakeholders diplomatically
• Verbal and written communication skills to ensure alignments among team members, stakeholders, and leadership
• Ability to build strong relationships, manage expectations, and balance competing priorities
• Ability to anticipate and address challenges, resolve conflicts, and remove obstacles
• Ability to handle ambiguity and to pivot as projects and priorities evolve
• Ability to work in a fast-paced environment
• Ability to inspire teams to embrace project management principles and support their professional growth

Core Competencies

• Demonstrating Member Obsession: Puts themselves in the Member's shoes; looks for friction points; makes it personalized and easy
• Demonstrating Performance Excellence: Sets standards for elevating excellence; ensures elevated quality; takes responsibility; conducts continuous improvement
• Demonstrating Innovation: Challenges current thinking; approaches change with a positive mindset

Work Type & Schedule

• Hybrid – Successful candidate must be willing to be in the office for a minimum of 2-3 days/week at UFCU Plaza in Austin, Texas
• May occasionally require an adjusted work schedule, and evening/weekend hours
• May occasionally move from one work location to another

Physical Demands & Work Environment

• Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Specific vision abilities required include close vision, distance vision, peripheral vision, and ability to adjust focus
• Extensive use of telephone and virtual communications requiring ability to explain complex information effectively and accurately
• This position requires frequently working onsite at UFCU Plaza in Austin, Texas
• May involve periodic stressful conditions
• Frequent computer use at a workstation of up to two hours at a time
• The noise level in the work environment is usually moderate
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions