Enterprise Program Manager (HLS)

Role Responsibilities

• Strategic Client & Stakeholder Management
• Executive Partnership
• Serve as the primary relationship owner for assigned enterprise HLS clients and programs.
• Establish and maintain robust engagement and operating models tailored to various stakeholder groups.
• Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs.
• Provide high-impact project and program updates to diverse stakeholders across multiple executive forums.
• Enterprise Program Delivery & Governance
• Lead multiple complex workstreams concurrently in a multi-cloud environment (e.g., Salesforce Health Cloud, MuleSoft integrations with EHR/EMR systems).
• Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones.
• Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums.
• Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery.
• Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion.
• Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation.

Experience/Skills Required

• HLS Enterprise Leadership: 3+ years of experience working specifically as a Program Manager leading large-scale technology implementations within the Healthcare, Payer, Provider, or Life Sciences space.
• PMO Background: 10+ years of dedicated Project Management Office (PMO) experience.
• Consulting Expertise: 5+ years of experience within a professional consulting environment.
• Financial Scope: Proven competence managing large-scale programs budgeted at $2M+ annually.
• ServiceNow & Health Tech Expertise: Hands-on experience overseeing ServiceNow project implementations; deep understanding of ServiceNow Health Cloud and integrations with healthcare ecosystems (HL7, FHIR standards, EHR/EMR systems) is highly preferred.
• Team Scale: Documented experience managing teams of 10+ members, including sub-project managers.
• Technical Literacy: Strong technical background encompassing software development, testing, automation, DevOps, CI/CD, and Quality Control processes.
• Strategic Leadership: Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership.
• Tools Proficiencies: Expertise in using modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the agility to quickly onboard onto new systems.
• Problem Solving: Excellent troubleshooting, risk management, and collaborative problem-solving skills.
• Communication: Exceptional written and verbal communication skills.

Why Coastal, and what we offer

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Remote flexible work; “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client sites
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture!
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company