Program Manager, Managed Services

Accountabilities

• Oversight of the delivery of cybersecurity and compliance initiatives
• Serving as a trusted advisor to customers
• Managing projects, stakeholder relationships, and continuous improvement efforts
• Auditing customer compliance maturity
• Designing scalable security and compliance programs aligned with organizational goals
• Developing foundational program materials
• Leading the planning, execution, and delivery of compliance initiatives
• Managing project schedules, work breakdown structures, responsibility matrices, risk logs, and stakeholder communications
• Serving as a primary customer contact
• Training and coaching customer teams
• Creating customer-facing resources
• Supporting virtual information security officer engagements
• Assisting with third-party risk reviews, incident response planning, and security exercise activities
• Collaborating with security specialists and internal teams
• Contributing to service improvements, methodology development, customer renewals, and managed services growth initiatives

Requirements

• Experienced program or project management professional with knowledge of cybersecurity, compliance frameworks, and stakeholder management
• Experience managing end-to-end security or compliance programs
• Experience working with major compliance frameworks such as PCI DSS, GLBA, HIPAA, or similar standards
• Ability to manage multiple concurrent customer engagements
• Strong stakeholder management skills with experience communicating at executive and operational levels
• Ability to explain technical concepts clearly to non-technical audiences
• Strong organizational skills with a proactive, self-directed approach
• Experience using project management and productivity tools such as Microsoft Project, Excel, and Microsoft 365
• Ability to obtain the PCIP (PCI Professional) credential within 12 months of hire
• PMP certification preferred, or willingness to obtain within 12 months of hire
• Must successfully complete a background check
• Must be authorized to work in the United States without sponsorship
• Preferred experience includes higher education environments, consulting services, cybersecurity program development, GRC platforms, and certifications such as PMP, PMI-ACP, CSM, CISM, CISA, CISSP, or CRISC

Benefits

• Competitive salary range of $70,000 - $100,000 annually, depending on experience
• Fully remote work opportunity
• Medical, dental, and vision insurance coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off program
• 401(k) plan and student loan repayment support
• Life insurance and accidental death & dismemberment coverage
• Short-term and long-term disability benefits
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement opportunities
• Performance-based incentive pay
• Comprehensive wellness program