Enterprise Program Manager

Position Overview

Take on a senior IT leadership role overseeing enterprise technology operations, cybersecurity coordination, vendor performance, and service delivery in a regulated financial environment. This position serves as the second-in-command of an IT Division, working with IT leadership to maintain reliable technology services, strengthen security and compliance practices, and support long-term technology planning. The role combines IT team leadership, managed-service provider oversight, statewide shared-services coordination, and enterprise system integration responsibilities.

Responsibilities

• Oversee infrastructure, business application, and helpdesk services delivered by internal staff and managed service providers, ensuring vendor performance and accountability.
• Serve as the primary operations liaison to statewide shared-services providers.
• Participate in cybersecurity operations, including incident response, vulnerability management, risk assessments, and remediation.
• Support access control reviews, audits, and policy compliance.
• Oversee enterprise system integrations with SAP environments, financial institutions, and third-party systems.
• Track contract renewals and assist with IT procurement, budget monitoring, annual audits, reporting, and long-range technology planning.
• Supervise, develop, and direct IT staff as a member of the IT Division leadership team.
• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Requirements

• 6+ years of progressive IT experience managing complex information technology functions.
• 3+ years of full-time supervisory experience in an IT environment.
• Experience managing IT services delivered through managed service providers or outsourced vendors, including SLA and performance management.
• Leadership experience in cybersecurity operations, including incident response, vulnerability management, and risk assessment.
• Working knowledge of Active Directory, Microsoft Entra ID, and Intune.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Highly effective written and verbal communication skills.
• Ability to build and foster a team-oriented environment, exercise sound judgment and discretion with sensitive information, and prioritize work to meet deadlines.
• Availability for occasional after-hours work.
• Ability to pass a background and credit check prior to starting.
• Ability to lift and carry equipment weighing up to 50 pounds and bend, reach, and work under desks and in equipment areas as needed for hardware support.

Preferred Qualifications

• IT experience in state government, financial services, or other regulated environments, including audit, compliance, and risk management.
• Experience working within shared-services models in state government.
• Project management experience.
• Enterprise system and integration experience, including SAP, financial institution interfaces, and secure file transfer.
• IT procurement, contract management, and budget experience.
• One or more of the following certifications: CISSP, CISM, CompTIA Security+, ITIL, PMP.

Benefits

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• Variety of other perks