Enterprise Program Manager

About the Role

We are seeking a strategic and highly experienced Enterprise Program Manager to lead, oversee, and ensure the successful delivery of complex, multi-cloud Salesforce implementations at a multi-million dollar enterprise scale. As a senior leader within the delivery team, you will align large-scale implementation strategies with our clients' core business objectives, ensuring seamless adoption of Salesforce solutions across diverse, cross-functional departments. This position requires regular onsite work at our client's location in Austin, TX.

Responsibilities

• Strategic Client & Stakeholder Management
  • Executive Partnership: Partner directly with Coastal Leadership to manage critical client relationships with Key Stakeholders and Steering Committee Members.
  • Relationship Ownership: Serve as the primary relationship owner for assigned enterprise clients and programs.
  • Operating Models: Establish and maintain robust engagement and operating models tailored to various stakeholder groups.
  • Account Growth: Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs.
  • Executive Reporting: Provide high-impact project and program updates to diverse stakeholders across multiple executive forums.
• Enterprise Program Delivery & Governance
  • Multi-Cloud Ecosystems: Lead multiple complex workstreams concurrently in a multi-cloud environment.
  • Delivery Planning: Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones.
  • Cross-Project Dependencies: Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums.
  • Risk & Issue Mitigation: Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery.
  • Financial & Metric Accountability: Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion.
  • Contractual Support: Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation.
• Team Leadership & Delivery Excellence
  • Team Management: Direct and lead internal and client teams across the program, managing a headcount of 10+ team members, including other Project Managers.
  • Mentorship: Provide real-time mentorship, guidance, and professional development to program team members and Project Managers.
  • Agile Methodology: Guide delivery teams with estimation techniques, sprint planning, and performance tracking.
  • Process Accountability: Hold project teams strictly accountable for adhering to company and Software Development Life Cycle (SDLC) procedures, methodologies, and tools.

Requirements

• Enterprise Leadership: 3+ years of experience working specifically as a Program Manager or within an enterprise project environment leading large-scale technology implementations.
• PMO Background: 10+ years of dedicated Project Management Office (PMO) experience.
• Consulting Expertise: 5+ years of experience within a professional consulting environment.
• Financial Scope: Proven competence managing large-scale programs budgeted at $2M+ annually.
• Salesforce Expertise: Hands-on experience overseeing Salesforce project implementations.
• Team Scale: Documented experience managing teams of 10+ members, including sub-project managers.
• Technical Literacy: Strong technical background encompassing software development, testing, automation, DevOps, CI/CD, and Quality Control processes.
• Strategic Leadership: Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership.
• Tools Proficiencies: Expertise in using modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the agility to quickly onboard onto new systems.
• Problem Solving: Excellent troubleshooting, risk management, and collaborative problem-solving skills.
• Communication: Exceptional written and verbal communication skills.
• Must have full-time, permanent US work authorization.
• Willingness to travel up to 50% to client sites as required.

Benefits

• Flexible working hours with an emphasis on a life-work balance (in that order!).
• Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations.
• Unlimited Paid Time Off (RTO).
• 401K with Company Match.
• Medical, Vision, & Dental coverage.
• Competitive quarterly bonus opportunities.
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses.
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more.
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events.
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance.
• Opportunities for accelerated growth, networking, and career guidance and support.
• Trust, transparency, and respect across all levels of the company.