Enterprise Operations Manager

About the role

What is Bilt? Bilt is the membership for where you live. What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants. Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once. We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens. This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.

What's the role? Bilt's Enterprise team works with the housing and retail partners who bring Bilt to millions of residents and customers. Behind every partner launch, advisory board session, and partner touchpoint is a set of workflows that need to run cleanly and on time. That's where you come in. As an Enterprise Operations Manager, you'll be the operational backbone of our B2B marketing programs. You'll keep our CRM accurate and useful, automate the communications that keep partners informed, run launch operations from checklist to CSAT, and own the logistics behind our advisory board and partner gifting programs. You'll help stand up the platforms that make this work scale, and you'll partner daily with enterprise sales, account managers, and marketing. This is a role for someone who is exceptionally organized, enjoys building systems, and makes sure nothing slips through the cracks.

Responsibilities

• Build and maintain automated partner communication sequences, from onboarding to ongoing relationship touchpoints
• Own CRM hygiene, including partner level tags, relationship maps, contact-count flags, and health score sync
• Run launch operations end to end: manage launch checklist instances, coordinate across teams, and execute post-launch CSAT
• Coordinate advisory board logistics, including scheduling, materials preparation, and recaps
• Manage the partner gifting and swag program, including the library, budget bands, and fulfillment
• Help evaluate, stand up, and configure the marketing and CRM platforms that power the Enterprise team's workflows
• Build and maintain audience lists and launch plans that enterprise sales, account managers, and marketing rely on
• Identify manual processes and turn them into repeatable, automated workflows
• Travel to partner launches, advisory board sessions, and events to support on-the-ground execution
• Take on the logistical and operational work that comes with a fast-growing partner business

Requirements

• 2+ years of experience in marketing operations, revenue operations, or a similar operational role
• Proficiency working in a CRM (e.g., HubSpot, Salesforce), including data hygiene and reporting
• Experience building launch plans and executing multi-stakeholder projects on time
• Exceptional organization and attention to detail; you notice what others miss
• Comfort with travel of up to 50% for