Enterprise Lifecycle Support

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always.

About the role

As a Senior Manager in Program & Project Management, you will act as a key leader, partnering with Wireline sales teams to drive customer retention and maximize revenue realization. You will serve as a Subject Matter Expert (SME), overseeing the full order lifecycle—from pre-sales activities and complex migrations to post-sales order escalations—while streamlining processes to accelerate velocity and minimize friction.

Responsibilities

• Cross-Functional Leadership: Lead and collaborate with cross-functional teams, including Sales, Order Management, Service Management, and Billing, to drive revenue realization across supported Wireline segments.
• System & Process Excellence: Leverage deep expertise in Wireline products and systems—including Flow 360, VE-CRM, GCH, Contract Navigator, SFDC, ProQuest, and GCT—to drive process development, migration support, and Lifecycle Credit management.
• Operational Oversight: Create and manage complex dashboards to track KPIs.
• Capacity Building: Provide strategic system and process training, collect operational performance feedback, and partner with internal stakeholders to proactively remove obstacles and optimize workflows.
• Executive & Customer Engagement: Manage high-priority escalations and program readouts.

Requirements

• Bachelor’s degree or ten or more years of work experience.
• Five or more years of relevant work experience working in Enterprise Technology managing large programs or projects.
• Experience in a Verizon Business Group (VBG) sales support, order management, or project management role.
• Excellent organizational skills with the ability to manage competing priorities.
• Ability to work effectively and multi-task with highly detailed and complex information.
• Ability to interact effectively with professionals at all levels of the organization, including senior leaders.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency with VBG Enterprise tools and systems (Flow 360, VE-CRM, ProQuest, GCT, SFDC, etc.).
• Willingness to travel as needed.
• A valid driver’s license.

Qualifications

The following qualifications are preferred:

• PMP Certification
• Technology Certification
• Experience working with outsource and strategic partners
• Hands-on experience migrating legacy technology to current technology
• Ability to pick up new concepts and technology rapidly
• Strong written and verbal communication skills
• Exceptional interpersonal skills and the ability to communicate, partner, and collaborate
• Proficiency in Google Workspace (G Suite), Excel, and PowerPoint

Schedule

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Scheduled weekly hours: 40.

Benefits

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer:

• A matched 401(k) savings plan
• Up to 8 company paid holidays per year and up to 6 personal days per year
• Paid parental leave
• Adoption assistance and tuition assistance
• Other incentives

Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.

Pay

The annual salary range for this position based on a full-time schedule is $98,500.00 - $188,000.00. This is an incentive-based position with the potential to earn more. For part-time roles, compensation will be adjusted to reflect hours worked.