Enterprise Key Account Manager - USA

Functional Responsibilities

• Own and strengthen executive-level relationships with strategic clients, including C-suite stakeholders, ensuring long-term partnership success and high satisfaction across multiple business units.
• Drive strategic account expansion, including identifying new opportunities within existing clients, developing tailored growth strategies, and leading the proposal and negotiation process to secure additional business.
• Oversee and monitor client satisfaction through structured check-ins, executive business reviews, and data-driven insights, implementing initiatives to enhance retention, loyalty, and account maturity.
• Lead and coordinate cross-functional teams to resolve escalations and complex challenges promptly, ensuring high-quality service delivery and minimizing operational impact for clients.
• Assess clients’ evolving business needs and proactively recommend additional engineers, solutions, or service lines that align with their strategic roadmap.
• Collaborate with Sales, Operations, and Delivery leadership to design and execute strategic plans that drive account growth, resource allocation, and long-term commercial outcomes.
• Serve as the primary executive point of contact, ensuring seamless communication and alignment between client leadership and Factored’s internal stakeholders.
• Own account performance metrics, leveraging data to forecast growth, identify risks, and create strategic roadmaps that maximize revenue and client value.
• Provide coaching and direction to engineers, analysts, and internal teams by sharing client insights and feedback to continuously improve product quality and service delivery.

Qualifications

• 8+ years of experience in strategic account management, enterprise sales, customer success, or related fields.
• Proven track record of managing and growing large, complex, or enterprise-level accounts.
• Strong strategic mindset with the ability to think beyond day-to-day operations and design long-term growth plans.
• Exceptional relationship-building and negotiation skills, with experience engaging senior executives and influencing key stakeholders.
• Advanced analytical, problem-solving, and decision-making skills, using data to guide strategies and recommendations.
• Demonstrated leadership abilities, including influencing cross-functional teams and driving outcomes without direct authority.
• Excellent organizational and prioritization skills, with the ability to manage multiple high-impact accounts simultaneously.
• Outstanding communication skills in English, both written and verbal, with the ability to present to executive audiences.

Benefits

• Ownership through equity participation.
• Annual company retreat.
• Education bonus for continuous learning.
• Company-wide winter break.
• Paid time off.
• Optional in-person events and meetups.
• Tailored career roadmaps.
• High-performance culture.