Enterprise IT Support Specialist

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions.

About the Opportunity

The organization is a leader in fintech, driven by a community of innovators passionate about reimagining banking. Its award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel. The company operates with an AI-first mindset across its business, continuously improving how it works and the value it delivers to its clients. The culture is grounded in collaboration, accountability, and a strong commitment to execution.

Work Environment

This is a remote-first role. Occasional travel may be required for client engagements, team planning sessions, or project activities. Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred. While standard business hours are expected, occasional after-hours support may be required for critical operational activities.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
• Identify, troubleshoot, and resolve IT-related issues.
• Manage onboarding, offboarding, account provisioning, and access changes.
• Administer identity and access management, including SSO, MFA, user accounts, and permissions.
• Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms.
• Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.
• Maintain IT assets, software licensing, and operational documentation.
• Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations.

Requirements

• 3+ years of experience in IT Support, Enterprise IT, or Systems Administration.
• Experience supporting macOS and Windows environments.
• Experience with identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM).
• Experience with cloud-based SaaS applications and ITSM platforms.
• Strong troubleshooting, communication, organization, and customer service skills.
• Self-starter with strong ownership, curiosity, and a continuous improvement mindset.

Preferred Qualifications

• Experience with JumpCloud, Google Workspace, Jamf, or similar platforms.
• Experience with Jira Service Management.
• Familiarity with PowerShell, Bash, Python, or other automation tools.

AI-First Expectations

AI is transforming Enterprise IT, and it is expected that every member of the team will embrace it as part of how they work. Successful candidates will:

• Think AI first before approaching repetitive or manual work.
• Use AI to improve productivity, documentation, troubleshooting, and communication.
• Identify opportunities to automate routine tasks and improve operational efficiency.
• Continuously learn and apply new AI capabilities responsibly and securely.

Pay

Hourly pay: $38.00

Benefits

• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Remote
• 401(k) plan
• Insurance - Health, Dental and Vision
• Paid Time Off