Enterprise Implementation Manager

Role Overview

As Enterprise Implementation Manager, you will report to the Vice President of Customer Success and own onboarding for PermitFlow's strategic enterprise accounts. You'll lead complex implementations from post-sale handoff through launch, serving as the primary customer contact and driving early value.

What You'll Do

• Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.
• Lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness.
• Serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk.
• Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements.
• Translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans.
• Drive product adoption and early value realization through tailored training, enablement, and best-practice guidance.
• Measure onboarding success using defined metrics (e.g., engagement, time-to-value, launch readiness) and share insights with internal stakeholders.
• Build, refine, and document scalable enterprise onboarding processes, playbooks, and best practices.

What We're Looking For

• 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts.
• Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
• Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews.
• Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively
• Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans.

What We Offer (Full-Time Roles Only)

• Competitive salary and meaningful equity in a high-growth company
• Comprehensive medical, dental, and vision coverage
• Flexible PTO and paid family leave
• Home office & equipment stipend
• Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
• In-Office Lunch & Dinner Provided

Travel

This role requires up to 25% travel for onsite enterprise onboarding, training, and strategic customer engagements.