Enterprise Imaging Informatics Supervisor

About the role

This position is responsible for the day-to-day operations of the Information Technology staff, professional development of the team along with HR duties (Performance reviews, Timecards and such). This position will lead the staff in assisting customers in identifying systems solutions to meet functional needs, streamline and ensure patient safety and confidentiality.

Responsibilities

• Oversees daily production problems/issues and escalates appropriate follow-up.
• Prepares complex test scripts, oversees script writing and testing, and participates in testing, when needed.
• Oversees that proper documentation of issues/requests occurs, per policy.
• Diagnostics issues and identifies interventions to resolve unplanned system outages and restore system availability/performance in crisis situations.
• Independently evaluates and documents operational performance, diagnoses/issues/incidents, completes service requests/problem resolution for highly complex systems or processes.
• Advanced skills using specialized analysis and reporting tools, such as reporting workbench, report writers and query tools, such as Chronicle, SQL, and advanced macros in Excel, as assigned.
• Plans, attends and evaluates vendor demonstrations, reference calls and site visits as assigned.
• Participates in RFP/RFI activities as assigned.
• Aids in the review of the accuracy of the department budget.
• Assists manager in assigning team members to projects and reviews resource allocation for projects.
• Determines work effort estimates.
• Determines milestones for team projects.
• Assigns IT Service Management Vendor tickets to team member.
• Develops remedies to eliminate project road blocks to insure customer objectives are achieved.
• Completes assigned team status reports.
• Coordinates vendor calls, example EHR TS calls or Microsoft calls.
• Coordinates major upgrades to applications or systems assigned, example EHR Release Note Review and Assignment.
• Creates tests plans utilizing knowledge of entire workflow and health system.
• Ensures new hires will be provided onboarding and training preparing them for success with their team.
• Implements process improvement for team turnaround times.
• Encourages team collaboration.
• Develops new processes and procedures and ensures team members perform the same with consistency.
• Captures and records minutes of team meetings.
• Coordinates and leads team meetings, escalating to the Manager as appropriate.
• Facilitates training sessions for team members.
• Mentors team members concerning technical and customer service skills, provide support for open tickets and on-call issues.
• Plans, develops, and implements new training curriculum and training programs.
• Participates in strategic planning to facilitate broad organizational initiatives.
• Provides leadership in planning, development, and direction of system training environments.
• May perform highly complex system analyses, design and simulation across multiple platforms and/or cross-functions in clinical/business areas.
• Devises or modifies procedures to solve complex problems including hardware and software capacity, operating time and cost/benefit.
• Adheres to the established policies of the WVUHS as well as the policies of the entity or entities where the IT team member is assigned to work and/or employed.
• Responsible for the day-to-day operations of team members (i.e. Workload, Payroll, Career Growth).
• Responsible for leading, coordinating and managing projects.
• Ensures satisfaction of customers.

  Qualifications

  • Education, Certification, and/or Licensure: Bachelor’s degree in healthcare, computer science, business, informatics or related field AND Three (3) years of relatable IT experience. OR; Associate’s degree AND Four (4) years of relatable IT experience. OR; High School Diploma or equivalent AND Five (5) years of relatable IT experience.
  • Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.
  • To be completed as established by department: (Administered at Department level)
  • This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology.

  Skills

  • Ability to handle and maintain confidential information.
  • Ability to work well under high stress conditions.
  • Ability to work independently or cooperatively as a team member and supervisor.
  • Ability to adapt to various workloads and assignments.
  • Ability to work with multi-disciplinary groups and facilitate meetings.
  • Possess good oral and written communication skills.
  • Ability to prioritize tasks.
  • Must have reading and comprehension ability.
  • Must be able to type.
  • Ability to mentor others.

  Benefits

  Not specified.

  Pay

  Not specified.

  Schedule

  Not specified.