Enterprise Exchange Email Systems Administrator

About the role

The successful candidate will be responsible for providing direct Tier I–II technical support for the full lifecycle of IT services, including devices, applications, connectivity, and end-user environments. Deliver remote technical support for SOCOM personnel during CONUS and OCONUS travel, including real-time troubleshooting of devices, connectivity, and access issues.

Responsibilities

• Administer and operate highly available on-premises Microsoft Exchange environments, including Exchange servers, mail transport, mail flow, mailbox services, databases, Database Availability Groups (DAGs), and associated messaging infrastructure.
• Support hybrid Exchange environments integrating on-premises Exchange with Exchange Online, including connectors, hybrid mail flow, coexistence, synchronization, migrations, and troubleshooting issues spanning on-premises and cloud environments.
• Perform day-to-day administration and operational support of Microsoft 365 and Exchange Online, including tenant administration, mailbox management, licensing, migrations, configuration, service health, and troubleshooting of Microsoft 365 services and capabilities.
• Maintain operational records, system documentation, SOPs, runbooks, health-check procedures, troubleshooting information, and shift turnover information.
• Coordinate with engineering and infrastructure teams to identify recurring issues and improve service reliability.
• Monitor service health and operational status across supported environments, perform structured shift turnover, and communicate active incidents, system conditions, and maintenance activities to incoming personnel.
• Work independently during assigned shifts and take appropriate action to maintain or restore service availability within established procedures.

Requirements

• Current Top Secret (TS) Clearance with SCI Eligibility
• Must be DoW 8140 compliant under the Work Role Code 451 - System Administrator - Intermediate level or higher
• CompTIA Security+ Certification / IAT2 Required
• Minimum 8 years of experience with HS Diploma, 4 years with AS/AA degree, or 2 years with BS/BA degree

Qualifications

• Experience administering and operating highly available on-premises Microsoft Exchange environments.
• Experience with hybrid Exchange environments integrating on-premises Exchange with Exchange Online.
• Experience with day-to-day administration and operational support of Microsoft 365 and Exchange Online.
• Experience maintaining operational records, system documentation, SOPs, runbooks, health-check procedures, troubleshooting information, and shift turnover information.
• Experience coordinating with engineering and infrastructure teams to identify recurring issues and improve service reliability.
• Experience monitoring service health and operational status across supported environments, performing structured shift turnover, and communicating active incidents, system conditions, and maintenance activities to incoming personnel.
• Experience working independently during assigned shifts and taking appropriate action to maintain or restore service availability within established procedures.