Enterprise Endpoint Manager

About the role

Oversees the management, security, and optimization of our organization's endpoint devices, including desktops, laptops, mobile devices, and other endpoints. Ensures the stability, performance, and security of the organization's IT Infrastructure. Maintains the organization's cybersecurity posture, optimizes endpoint performance, and ensures a seamless user experience.

Responsibilities

• Develops and implements endpoint management strategies, policies, and procedures.
• Manages and maintains endpoint management systems and tools (e.g., Mobile Device Management, Desktop Management, Patch Management).
• Ensures all endpoint devices are properly configured, updated, and compliant with security standards.
• Maintains an accurate inventory of all endpoint devices.
• Manages hardware and software assets, including licensing compliance.
• Plans and executes hardware refresh cycles as needed.
• Develops and executes patch management strategies to keep endpoints up to date.
• Troubleshoots and resolves endpoint-related issues promptly.
• Collaborates with IT teams to identify and implement performance improvements.
• Provides technical support to end-users for endpoint-related issues.
• Manages team supporting endpoint Incidents.
• Evaluates and selects appropriate endpoint management tools and technologies.

Requirements

• Familiarity with endpoint management tools and software (e.g., SCCM, JAMF, MobileIron, Ivanti).
• Knowledge of industry compliance standards and regulations (e.g., GDPR, HIPAA, PCI DSS).
• Strong understanding of endpoint security principles and best practices.
• Strong ability to lead and motivate others.
• Strong ability to reason, form concepts, problem solving, and troubleshooting.
• Strong ability to communicate effectively in written and verbal form with leadership, partners and vendors.
• Advanced knowledge of various endpoint technologies including desktop, laptop, tablet, mobile and any other endpoint form factors.
• Advanced knowledge of endpoint Operating Systems including Windows, iOS and Android.
• Advanced knowledge of SaaS applications and endpoint deployments and associated configurations.
• Advanced knowledge of browser technologies, endpoint deployments and associated configurations.
• Advanced knowledge of Microsoft Office applications including Excel, Access, Word, Outlook and PowerPoint.
• Basic knowledge of SAP reporting and transactional applications.
• Ability to analyze complex technical information.
• Ability to learn new technology systems, methods, and processes.
• Ability to research information, establish facts and draw valid conclusions.
• Ability to prepare reports and business correspondence.
• Ability to negotiate with vendors.
• Ability to review, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field; seven to ten years of enterprise endpoint technology experience; or an equivalent combination of experience and/or higher education required.
• Proven experience in endpoint management, including desktops, laptops, mobile devices, and associated technologies.
• Seven to ten years of progressing experience in technology, technology support and optimization and seven years in management of technologies.
• Proven experience in leading technical teams.
• IT certifications such as CompTIA Security+, or other relevant certifications are a plus.

Skills and Abilities

• Familiarity with endpoint management tools and software (e.g., SCCM, JAMF, MobileIron, Ivanti).
• Knowledge of industry compliance standards and regulations (e.g., GDPR, HIPAA, PCI DSS).
• Strong understanding of endpoint security principles and best practices.
• Strong ability to lead and motivate others.
• Strong ability to reason, form concepts, problem solving, and troubleshooting.
• Strong ability to communicate effectively in written and verbal form with leadership, partners and vendors.
• Advanced knowledge of various endpoint technologies including desktop, laptop, tablet, mobile and any other endpoint form factors.
• Advanced knowledge of endpoint Operating Systems including Windows, iOS and Android.
• Advanced knowledge of SaaS applications and endpoint deployments and associated configurations.
• Advanced knowledge of browser technologies, endpoint deployments and associated configurations.
• Advanced knowledge of Microsoft Office applications including Excel, Access, Word, Outlook and PowerPoint.
• Basic knowledge of SAP reporting and transactional applications.
• Ability to analyze complex technical information.
• Ability to learn new technology systems, methods, and processes.
• Ability to research information, establish facts and draw valid conclusions.
• Ability to prepare reports and business correspondence.
• Ability to negotiate with vendors.
• Ability to review, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.