Enterprise Data Operations Senior Manager

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology, and neuroscience—and products and services in our Allergan Aesthetics portfolio.

About the role

The Enterprise Data Operations Senior Manager will lead implementation, support, and lifecycle initiatives for IT platforms used across different business organizations and manufacturing sites. This leader will partner closely with other IT infrastructure groups to achieve operational excellence and with Business IT customers to deliver on priority projects. You will manage a team of eight platform engineers, tackle complex challenges, and help others grow and develop their skills.

Responsibilities

• Lead a team of eight highly skilled platform engineers supporting eleven infrastructure enterprise platforms.
• Oversee operational activities performed by service providers.
• Drive platform lifecycle roadmaps and capacity management plans.
• Ensure all infrastructure platforms meet compliance, change, and security requirements.
• Formulate responses to audit inquiries.
• Manage renewals for infrastructure platforms.
• Support the development of an annual budget and complete licensing chargebacks.
• Define strategies for introducing new system capabilities and processes.
• Frequently present KPIs and operational updates to upper management.
• Guide cross-functional teams in delivering new platform and automation capabilities that streamline work processes.

Requirements

• Bachelor’s Degree with 8 years’ experience OR Master’s Degree with 7 years’ experience OR PhD with 3 years’ experience.
• Demonstrable expertise in screening new talent and managing technical resources, clearly defining expectations for delivery and performance.
• Previous experience managing a team of IT engineers.
• Previous experience supporting an enterprise infrastructure platform.
• New solution prototyping, implementation, and awareness of security implications.
• Previous experience with IT audits.
• Strong software engineering background.
• Understanding of platform engineering, cloud platforms, infrastructure as a service, and user experience.
• Understanding of AWS infrastructure, networking concepts, and troubleshooting (firewalls, load balancers, etc.).
• Proven ability to engage engineering teams as a technical peer—can discuss architectural trade-offs, evaluate technical debt, and contribute to design discussions.
• Strong presentation skills. Ability to effectively summarize technical projects for upper management.
• Understanding of encryption and secure data movement.

Skills

• ServiceNow CMDB and ticketing systems (preferred).
• Prior experience identifying automation opportunities and successfully deploying production-ready solutions (preferred).

Pay

The compensation range described is the range of possible base pay that AbbVie believes in good faith it will pay for this role at the time of posting, based on the job grade. Individual compensation paid within this range will depend on geographic location, and the company may ultimately pay more or less than the posted range. This range may be modified in the future.

Benefits

• Comprehensive package of benefits including paid time off (vacation, holidays, sick).
• Medical, dental, and vision insurance.
• 401(k) for eligible employees.
• Eligibility to participate in short-term incentive programs.