Enterprise Customer Success Manager — East (Bilingual: English/Spanish)

About the Role

Enterprise Customer Success Manager position based in New York City (in-office, on-site required) for Sigma Computing's AI Apps and agentic analytics platform. This role focuses on high-value accounts within the analytics and business intelligence industry.

Key Responsibilities

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Qualifications

• Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Fluent in Spanish, with the ability to conduct business-level conversations with customers.
• Working understanding of enterprise data architecture, including data lakes, data warehouses, and hybrid cloud environments.

Preferred Experience

• Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience.
• Experience implementing production business intelligence solutions.
• Startup experience.

Compensation & Benefits

• Base salary range: $132k - $165k annually (may vary based on qualifications, skills, competencies, and experience).
• Variable pay based on goal achievement.
• Stock options.
• Equity.
• Generous health benefits.
• Flexible time off policy.
• Paid bonding time for all new parents.
• Traditional and Roth 401k.
• Commuter and FSA benefits.
• Lunch program.
• Dog friendly office.

This position requires fluency in Spanish for business-level conversations with customers. Sigma Computing has an in-office work environment in New York City.