Enterprise Customer Success Manager - East
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on delivering a positive customer experience through relationship management and growth opportunities.
Responsibilities
- Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
- Proactively build relationships with customers to achieve loyalty and advocacy within their organization
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
- Own and project manage the onboarding process for new customers
- Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
- Monitor and analyze usage trends to uncover renewal risks and identify opportunities for contract growth/optimization
- Align customers' technical and business objectives with our platform offerings, leveraging a demonstrated understanding of observability and security platforms
- Travel for customer onsite visits and events as required
Requirements
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- Strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering, and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Fluent in written and spoken English
Datadog values people from all walks of life. If you’re passionate about technology and want to grow your skills, we encourage you to apply, even if you don’t meet all the qualifications on day one.
Benefits
- Best-in-breed onboarding
- Generous global benefits (varies by country and employment type)
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, with opportunities to join Community Guilds and Inclusion Talks
- Comprehensive employee benefits, including healthcare, dental, parental planning, mental health benefits, a 401(k) plan with match, paid time off, and fitness reimbursements
Pay
The reasonably estimated yearly salary for this role at Datadog is $101,000—$135,150 USD. Compensation includes a competitive salary, equity package, and may include variable compensation based on skills, qualifications, and experience.
Schedule
Datadog operates as a hybrid workplace to ensure employees can create a work-life harmony that best fits them.