Service Manager

About the Role

EquipmentShare is hiring a Service Manager at our rental facility in Port Washington, WI. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).

Schedule

• Monday to Friday, 7:00 AM to 5:00 PM

Primary Responsibilities

• Use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models
• Determine the root cause and corrective action for each issue quickly using real-time information
• Coordinate and supervise quality performance of equipment mechanics and service personnel
• Schedule repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure 100% customer satisfaction and keep customers informed about new ways EquipmentShare can improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Lead employee training and development and maintain a safe work environment
• Perform other duties as assigned

About You

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills and Qualifications

• Industry knowledge in rental or related construction field
• Innovative and dependable
• Ideally three years of maintenance and service experience
• Strong interpersonal and problem solving skills
• Adaptable to fast-paced growing company environment
• Ability to quickly learn and stay up-to-date on EquipmentShare products and services
• Competitive but thrive in a team-oriented environment
• Superior customer service, teamwork and verbal/written communication skills
• High School diploma required; Trade school certificate preferred
• Experience in field service, maintenance and repair preferred
• Experience leading maintenance teams preferred
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle
• Must be able to move, stand, stoop and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety sensitive position; any offer contingent on passing a 10 panel drug screen

Benefits

• Monthly Family Dinner Night (employee favorite; restrictions apply)
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes)
• Annual tool and boot reimbursements for applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools