Enterprise Customer Success Manager

About the role

As an Enterprise Customer Success Manager, you will be responsible for driving customer satisfaction and ensuring long-term success for our enterprise clients. This includes managing customer relationships, providing technical support, and collaborating with cross-functional teams to enhance user experience.

Responsibilities

• Manage customer relationships and provide ongoing support to ensure customer satisfaction.
• Collaborate with product development and other departments to identify and implement solutions to improve user experience.
• Conduct regular check-ins with customers to understand their needs and address any issues promptly.
• Develop and maintain strong working relationships with key stakeholders within each client organization.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum 3 years of experience in customer success, account management, or a similar role.
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and internal teams.
• Experience with customer relationship management (CRM) tools and project management software.
• Ability to work independently and manage multiple projects simultaneously.

Qualifications

• Proven track record of increasing customer satisfaction and retention.
• Experience with enterprise software solutions and customer success methodologies.
• Excellent problem-solving and analytical skills.
• Ability to adapt to changing priorities and work under pressure.

Skills

• Customer service and relationship management skills.
• Technical acumen, including familiarity with web-based applications and intranet technologies.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule with remote options available.
• Health insurance coverage.
• 401(k) retirement plan with company match.
• Professional development opportunities.
• Employee recognition programs.

Pay

Salary is competitive and commensurate with experience.

Schedule

Flexible work schedule with remote options available.

Interact Software

Interact Software is an enterprise intranet software company serving over 1,000 customers and millions of employees. Our mission is to inform and connect every organization's greatest asset: its people. For more than 15 years, Interact has worked with organizations like Levi’s, Sony PlayStation, Teva Pharmaceuticals, and Domino’s to deliver outstanding intranet experiences. Interact has offices in Manchester, New York, Tulsa, and Manila and operates across the whole of the US and Canada, EMEA, and Australia.