Enterprise Customer Success Manager

The Enterprise Customer Success Manager role is focused on building trusted partnerships with enterprise customers and helping them achieve measurable value from innovative solutions. Key responsibilities include:

1. Owning strategic customer relationships, ensuring enterprise clients maximize the value of the platform while driving adoption, retention, and growth.
2. Proactively engaging with customers, collaborating with Sales, Product, Support, and Account Management teams to deliver exceptional customer outcomes.
3. Improving retention, increasing product engagement, and identifying opportunities for long-term growth.

This is an opportunity to influence customer strategy within a remote-first, collaborative environment. The ideal candidate combines strong relationship management skills with a data-driven approach to customer success and business impact.

Requirements

• Experienced customer success professional with a strong background in B2B SaaS environments, enterprise relationship management, and driving measurable customer outcomes.
• 5+ years of experience in B2B Customer Success, with a proven track record of improving adoption, retention, and account growth.
• Strong understanding of Customer Success methodologies, customer lifecycle management, and subscription-based renewal processes.
• Experience using customer success platforms such as HubSpot, ChurnZero, or similar tools to monitor customer engagement and health metrics.
• Excellent communication and relationship-building skills, with the ability to manage complex conversations with executive stakeholders and enterprise customers.
• Highly organized, detail-oriented, and capable of managing multiple strategic accounts simultaneously.
• Ability to understand technical products and communicate their value effectively to different audiences.
• Experience in cybersecurity or other technical industries is a plus.
• Strong problem-solving skills, customer-focused mindset, and ability to collaborate across teams.

Benefits

• Fully remote position with the flexibility to work from anywhere.
• Opportunity to collaborate with a forward-thinking, global team where ideas and innovation are encouraged.
• Competitive salary package based on experience and qualifications.
• Comprehensive health benefits.
• 401(k) plan with employer matching.
• Unlimited paid time off to support work-life balance.
• Company-provided laptop with choice of Mac or PC.
• Professional development budget to support continuous learning and career growth.
• Opportunities for advancement within a growing organization.