Enterprise Customer Success Manager

Job Summary

Collectly Inc. is seeking an Enterprise Customer Success Manager to join our dynamic team in San Francisco, CA. This full-time position is based on-site.

About the Role

The Enterprise Customer Success Manager will be responsible for driving customer success initiatives, ensuring high levels of customer satisfaction, and fostering long-term relationships with key enterprise clients.

Responsibilities

• Develop and execute customer success strategies for enterprise clients
• Conduct quarterly account reviews and provide actionable insights
• Manage customer escalations and resolve issues proactively
• Collaborate with cross-functional teams to enhance customer experiences
• Identify opportunities for upselling and cross-selling to existing customers

Requirements

• Proven track record in customer success roles within healthcare technology or related industries
• Experience managing enterprise-level accounts
• Strong communication and interpersonal skills
• Ability to build and maintain strong relationships with clients
• Proficiency in Salesforce or similar CRM tools

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field
• 5+ years of relevant experience in customer success or related field

Skills

• Exceptional problem-solving and analytical skills
• Effective time management and organizational abilities
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

Benefits

Collectly offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

Salary range: $120,000 - $150,000 annually

Schedule

Full-time, on-site position with flexible hours to accommodate client needs.