Enterprise Core Implementation Consultant - East/Central

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform enabling organizations that depend on physical operations to harness IoT data for actionable insights and operational improvements. We help improve the safety, efficiency, and sustainability of industries representing over 40% of global GDP, including agriculture, construction, field services, transportation, and manufacturing. This role contributes to digitally transforming these operations at scale.

About the role

Samsara’s Select Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. As part of our Implementation team, you will own the customer relationship and ensure successful deployment of Samsara’s IoT solutions for fleet and industrial assets. You will work with Enterprise customers across industries such as trucking, transportation, food and beverage, passenger transit, utilities, and school buses.

This cross-functional role involves collaboration with Sales, Support, Sales Engineering, and Product teams, offering exposure to multiple aspects of a fast-growing company. You will champion Samsara’s cultural principles—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team—as we scale globally.

This is a remote position open to candidates residing in the U.S., excluding the San Francisco Bay, NYC, and Washington, D.C. metro areas. Travel to customer sites up to 10% of the time, including overnight stays, may be required.

Responsibilities

• Ensure customers increase the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform.
• Manage the deployment of Samsara technology for large-scale customers, enabling quick time-to-value.
• Create launch plans and roadmaps to drive product usage and adoption.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate technology, and troubleshoot challenges with executives and end-users across various use cases.
• Juggle multiple customer engagements simultaneously while working cross-functionally to deliver an exceptional customer experience.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion and embed Samsara’s cultural principles as the company scales.

Requirements

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role; Enterprise SaaS experience preferred.
• Strong priority management and emotional intelligence for this high-visibility, demanding role.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with stakeholders, including executives, product/engineering leadership, and end-users.
• Passion for exceeding expectations, taking initiative, and thriving in fast-paced, change-heavy environments.
• Diplomacy, tact, and poise under pressure when resolving customer issues.
• Bachelor’s degree from a 4-year institution.

Qualifications

• Strong bias for action and insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.

Pay

Annual base salary range: $88,979–$134,590.91 USD.

Benefits

• Above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee-led remote work model.
• Professional development stipend.
• Comprehensive health and parental leave plans.

Schedule

This is a remote position with flexible working arrangements. Travel to customer sites up to 10% of the time may be required.