Enterprise Core Implementation Consultant

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness IoT data to develop actionable insights and improve their operations. We help improve the safety, efficiency, and sustainability of the physical operations that power the global economy—including agriculture, construction, field services, transportation, and manufacturing. As part of a recently public company, you’ll have the autonomy and support to make an impact while shaping an exciting array of product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.

About the role

Samsara’s Enterprise Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. As part of our Implementation team, you will help Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. You will own the customer relationship post-sale, ensuring successful deployment and adoption of Samsara’s solution. Your customers span industries such as trucking and transportation, food and beverage, passenger transit, utilities, and school buses. This role is cross-functional, working alongside Sales, Support, Sales Engineering, and Product, offering exposure to multiple aspects of a fast-growing company.

This is a remote position open to candidates residing in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Responsibilities

• Be on the front lines to ensure customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experience.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally.

Requirements

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving and project management skills.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders, including executives, Product and Engineering senior management, and day-to-day software users.
• Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

Qualifications

• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving a large and complex customer base in B2B SaaS.
• PMP Certification (ideal but not required).

Pay

Annual base salary range for this full-time position is $88,979—$134,590 USD. Base pay may vary depending on factors including city of residence, job-related knowledge, skills, and experience.

Benefits

At Samsara, our total rewards and benefits are designed to fuel high-impact builders. Compensation includes above-market base salary, performance-based bonus/variable pay, and equity (for eligible roles). We offer:

• A flexible, employee-led remote model.
• A professional development stipend.
• Comprehensive health and parental leave plans.
• Opportunities for career growth and ownership in a high-growth public company.

Schedule

Samsara embraces a flexible working model. Offices are open for those who prefer in-person work, and remote work is supported where it aligns with operational requirements. For this role, proximity to an office or specific geographic area is not required, but candidates must reside in the US (excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area).