Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer

About the role

Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to a worldwide customer base.

Responsibilities

• Identify performance issues, isolate faults, correct faults, and escalate when necessary within Service Level Agreements.
• Document all work performed via appropriate ticketing/tracking system.
• Collaborate closely with customers, other teams, and management to resolve incidents via verbal and written communications while providing regular updates.
• Provide summary reports to technical and non‑technical individuals that address incident identification, steps taken to resolve, and root cause.
• Proficient with Microsoft Office Suite.
• Perform administrator functions including creation, modification, and deletion of accounts across various systems.
• Perform workstation and server patching and other duties supporting Tier III initiatives.

Qualifications

• Active Top Secret clearance.
• Active DoD 8140 IAT Level II Certification or better.
• Minimum 3 years’ experience in Tier III Support operations.
• Proficiency with monitoring, ticketing, troubleshooting, and reporting tools.
• Hands‑on experience with server administration including virtualization.
• Commitment to adapting and adhering to best practices.
• Attention to detail and professionalism.

Skills

• Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS, ECGS, ITS, and MCS.
• Hands‑on experience with VMWare, SCOM, Aternity, Remedy, Prism, and Splunk.
• Active DoD 8140 IAT Level III certification.
• Bachelor’s degree in Computer Science or related IT or technical field.

Schedule

Shift schedule: Sunday‑Tuesday 7 am‑7 pm and every other Wednesday. Position is mission essential; candidates are expected to report to the work site even during closures.