Enterprise Client Executive

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents—fully trained digital teammates that learn from your best people, your content, and your business strategy. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves.

About the role

The Enterprise Client Executive at Smartcat is a senior, revenue-owning role responsible for protecting, renewing, and expanding Smartcat’s enterprise and strategic customer base at scale. This role sits at the intersection of renewal ownership, executive relationship management, and expansion strategy, operating at mid-market velocity across enterprise-level accounts. You will manage a large portfolio (~35 accounts), drive on-time renewals as your core mandate, and consistently expand account value by multi-threading relationships, uncovering new stakeholders, and selling additional use cases, workflows, and value.

Responsibilities

• Renewal Ownership & Base Protection
  • Own gross renewals across a defined portfolio of enterprise and strategic accounts
  • Run the full renewal lifecycle: early risk identification, stakeholder alignment, commercial positioning, negotiation, and close
  • Defend existing ARR and prevent churn through proactive engagement and value articulation
  • Treat renewals as commercial motions, not administrative tasks
  • Operate with urgency and discipline to ensure on-time, predictable renewals
• Expansion Within Existing Accounts
  • Drive expansion ARR on top of renewals through cross-sell and upsell motions
  • Grow accounts (e.g., $20K → $80K+ ARR) through structured expansion planning
  • Identify whitespace and expansion triggers inside existing customers
  • Build credible expansion narratives tied to business outcomes, not feature lists
• High-Velocity Enterprise Account Management
  • Manage ~35 accounts with a fast, repeatable operating cadence
  • Balance depth and speed without sacrificing commercial rigor
  • Prioritize accounts intelligently based on renewal timing, expansion potential, and risk signals
  • Avoid over-reliance on any single stakeholder or champion
• Executive & C-Level Multi-Threading
  • Build and maintain multi-threaded relationships across business owners, functional leaders, procurement, finance, and C-level executives
  • Move beyond day-to-day users into economic buyers and decision-makers
  • Expand account influence even when the original champion changes or exits
• Commercial & Business Acumen
  • Understand customer business models, budget ownership, and buying processes
  • Position renewals and expansions in terms of business impact, ROI, and productivity gains
  • Confidently lead renewal and expansion negotiations
• AI & Smartcat Value Fluency
  • Speak credibly about AI-driven productivity, speed-to-market, and human-in-the-loop quality models
  • Translate Smartcat’s platform into clear, outcome-driven value for customers
  • Be comfortable using and discussing AI in customer-facing conversations
• Cross-Functional Execution Model
  • Partner closely with Field Delivery Engineers (FDE) for technical and solution needs
  • Operate without dedicated CSM support on these accounts
  • Own customer momentum, alignment, and outcomes end-to-end
  • Escalate risks early and clearly
• Forecasting & Pipeline Discipline
  • Own your renewal and expansion forecast
  • Call risk early and accurately
  • Generate and manage pipeline proactively
  • Maintain clean CRM hygiene and predictable execution

Requirements

• 3-5+ years of experience in Account Management, Renewal Management, or Enterprise AM roles in high-growth SaaS
• Proven track record owning renewals and expansion within existing accounts
• Experience managing large account portfolios at velocity
• Strong executive communication and negotiation skills
• Comfort traveling and being onsite with customers
• Experience selling into enterprise buying environments

Who This Role Is Not For

• Customer Success–only backgrounds without commercial ownership
• Passive relationship managers
• Reps uncomfortable with renewals, negotiation, or executive conversations
• Low-velocity sellers who need deep support per account

Benefits

• A global, connected team: Work remotely with a team of 200+ people across 30+ countries, anchored in key locations like New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.
• AI Native Organization: Shape how AI transforms the workplace and play an integral role in Smartcat’s leadership in AI innovation.
• Innovating a $100 Billion industry: Reshape the multilingual content industry with an AI-powered platform that drives fast, high-quality results at scale.
• Join the rocketship: Be part of scaling Smartcat from a post-Series C startup to exceeding $100M in ARR and $1B in valuation, with 130% YoY growth.

Smartcat Culture Code

At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.