Enterprise Client Executive

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents.

Role Overview

The Enterprise Client Executive at Smartcat is a senior, revenue-owning role responsible for protecting, renewing, and expanding Smartcat’s enterprise and strategic customer base at scale. This is not a Customer Success role. This is not a low-touch renewal desk. This role sits at the intersection of renewal ownership, executive relationship management, and expansion strategy, operating at mid-market velocity across enterprise-level accounts.

Core Responsibilities

• Renewal Ownership & Base Protection: Own gross renewals across a defined portfolio of enterprise and strategic accounts. Run the full renewal lifecycle, including: Early risk identification, Stakeholder alignment, Commercial positioning, Negotiation and close. Defend existing ARR and prevent churn through proactive engagement and value articulation. Treat renewals as commercial motions, not administrative tasks. Operate with urgency and discipline to ensure on-time, predictable renewals.

• Expansion Within Existing Accounts: Drive expansion ARR on top of renewals through: Cross-sell and upsell motions, New teams, departments, regions, and workflows. Consistently grow accounts (e.g., $20K → $80K+ ARR) through structured expansion planning. Identify whitespace and expansion triggers inside existing customers. Build credible expansion narratives tied to business outcomes, not feature lists.

• High-Velocity Enterprise Account Management: Manage ~35 accounts with a fast, repeatable operating cadence. Balance depth and speed without sacrificing commercial rigor. Prioritize accounts intelligently based on: Renewal timing, Expansion potential, Risk signals. Avoid over-reliance on any single stakeholder or champion.

• Executive & C-Level Multi-Threading: Build and maintain multi-threaded relationships across: Business owners, Functional leaders, Procurement and finance, VP, SVP, and C-level executives. Move beyond day-to-day users into economic buyers and decision-makers. Expand account influence even when the original champion changes or exits.

• Commercial & Business Acumen: Understand: Customer business models, Budget ownership and buying processes, Renewal and procurement cycles. Position renewals and expansions in terms of: Business impact, ROI, Productivity and efficiency gains. Confidently lead renewal and expansion negotiations. You are expected to think and act like a business owner.

• AI & Smartcat Value Fluency: Speak credibly about: AI-driven productivity and speed-to-market, Human-in-the-loop quality models, Business value of AI, not just technology. Translate Smartcat’s platform into clear, outcome-driven value for customers. Be comfortable using and discussing AI in customer-facing conversations.

Experience & Requirements

• 3-5+ years of experience in: Account Management, Renewal Management, or Enterprise AM roles in high growth SaaS.

• Proven track record owning: Renewals, Expansion within existing accounts.

• Experience managing large account portfolios at velocity.

• Strong executive communication and negotiation skills.

• Comfortable traveling and being onsite with customers.

• Experience selling into enterprise buying environments.