Enterprise Client Advisory Account Associate

Role Description This is a full-time hybrid or remote role for an Enterprise Client Advisory Account Associate. In this role, you'll serve as the dedicated day-to-day partner for a small number of large enterprise accounts, owning the relationship from onboarding through steady-state operations. These are complex, high-touch engagements — multiple business units, layered approval structures, and regulated environments where precision matters. Responsibilities include: Serve as the primary point of contact for a small number of enterprise accounts, building trusted relationships across executive sponsors, business owners, compliance stakeholders, and end usersDevelop deep working knowledge of each client's business, regulatory environment, and internal systems landscapePartner with client stakeholders to identify pain points, define AI use cases, document requirements, and map data sources for integrationLead onboarding across multiple departments and user groups, sequencing rollout to account for competing priorities and internal dependenciesManage deployment timelines and production readiness activities, coordinating across client IT, security, and infrastructure teamsBuild and deliver role-specific training for varied audiences, from analysts to executivesTrack adoption and usage patterns; run structured feedback cycles and translate client input into prioritized product requestsTriage and escalate technical issues, maintaining ownership of resolution through closurePrepare and lead recurring business reviews covering progress against milestones, open risks, and expansion opportunitiesMaintain account documentation including stakeholder maps, deployment status, and issue logs Qualifications Bachelor's degree in business, information systems, sciences, or a related field4+ years in client services, consulting, account management, or implementation, including direct experience supporting enterprise or highly regulated clientsTrack record managing complex, multi-stakeholder engagements through to deliveryComfort navigating client organizations with layered decision-making and formal governance processesAbility to explain technical concepts clearly to non-technical audiencesStrong written and verbal communication, including executive-facing communicationAction-oriented with strong judgment, follow-through, and comfort operating with ambiguityDetail-oriented, quick learner, and coachableStrong emotional intelligence and ability to manage difficult conversations with poiseWillingness to travel to client sites as needed Preferred Experience in banking, healthcare, insurance, or another regulated industryFamiliarity with enterprise software deployment, integrations, or IT environmentsExposure to AI/ML products or compliance technology