Enterprise Banking Services Manager III - Commercial Loans Clear to Close/Fund

About the Role

Leads the Commercial Closing team supporting multiple lines of business, including Commercial, Commercial Real Estate, Food & Ag, Structured Finance, Specialty Commercial with foreign letters of credit, and SBA. This role provides leadership oversight for the Commercial Loan Closing department with responsibility for associate coaching, workload management, service levels, quality control, risk management, procedure development, and business partner engagement.

The position requires strong experience with prior management over large teams handling highly complex commercial loans, including attorney-prepared documents, internally prepared documents, due diligence requirements, Clear to Close/Clear to Fund standards, and specialized loan types such as SBA transactions and foreign letters of credit.

The role works closely with Legal, Credit, Compliance, Sales lines of business, Digital, and other internal partners to support deal-specific nuances, process guidance, exception resolution, platform enhancements, and timely customer-focused loan closings.

Preferred platform and system experience includes nCino, TruStage, and DocuSign, as well as general experience with commercial loan documentation systems, reporting dashboards, vendor coordination, system testing, and documentation configuration.

This position supports Senior and Executive Management with training, acquisition or market expansion activities, process improvement, and operational readiness to ensure consistent, accurate, and compliant commercial loan closing execution.

Responsibilities

• Involved in strategic planning and execution for areas of responsibility and Enterprise Banking Services
• Create a culture of engagement and continuous improvement
• Develop, maintain, and enforce sound procedures
• Responsible for training, oversight, and documentation related to operational procedures
• Review financial statements and data; utilize financial data to reduce expenses and increase profitability
• Prepare and control operational budgets; plan effective strategies for the financial well-being of the company
• Involved in the implementation of system changes to support new products, ensure system integrity, and recommend program changes for efficiency
• Prepare and socialize monthly statistical reports; develop Key Performance Indicators (KPI) and Service Level Agreements (SLA) while identifying best practices and trends
• Oversee coordination with Compliance, Legal, and Risk areas to administer department’s functions, ensuring compliance through policies and procedures
• Provide consultation and advice to service partners and clients
• Drive and sustain associate engagement

Requirements

• Seven (7) years of banking operations and/or financial services industry experience
• Four (4) years prior management experience
• Excellent interpersonal, verbal, and written communication, organizational, managerial, and project management skills
• Proven ability to effectively listen, collaborate, and influence
• Ability to define problems, collect data, establish facts, draw valid conclusions, and resolve or escalate as necessary
• Ability to change priorities quickly, handle multiple priorities, work effectively under time constraints, and contribute to the team effort
• Advanced knowledge of and ability to design, implement, and evaluate standard operating procedures to increase operational efficiency
• Strong product knowledge relative to area of responsibility with understanding of internal and external functionality

Preferred Qualifications

• Bachelor’s degree or equivalent working experience
• Strong working knowledge of banking laws, regulations, and guidelines governing business and financial activities
• Clear understanding of organizational risk profiles and sound risk management practices
• Experience with nCino, TruStage, DocuSign, commercial loan documentation systems, reporting dashboards, vendor coordination, system testing, and documentation configuration

Scope and Complexity

• Responsible for multiple functions across one or more sites, or managing a complex product, function, and/or system(s)
• Function is highly regulated and complex with focus on mitigating financial exposure
• Typically manages through subordinate managers and professionals in larger groups of moderate to high complexity
• Considered a subject matter expert
• Effective decision maker, especially in ambiguity situations

Decision-Making and Independence

• Use independent judgement and have a high degree of responsibility
• Acts as the senior point of escalation and resolves exceptions and complex process and product support problems
• Work with minimal supervision
• Responsible for escalation of day-to-day tactical decisions and issues

Supervisory Responsibilities

• Manages and coordinates the operational activities and associates for assigned functional area(s)
• Direct management of staff (e.g., performance improvements, reviews, hiring/terminations)

Physical Requirements

• Prolonged periods of deskwork
• Frequent use of computer, keyboard, phone, and office equipment
• Occasional movement within the office or to other locations within the building
• Occasionally lifting and carrying light objects, typically up to 10-15 pounds
• Clear and effective communication in person and over the phone

Pay

$107,000/year to $142,760/year

Benefits

Comprehensive benefits and programs that support every aspect of associates' holistic wellbeing. Includes incentive eligibility for all roles except Co-Op, Intern, or Student positions.