Enterprise Applications Service Manager

What You'll Do

• Lead enterprise application and ERP support services within a global environment.
• Manage escalations, service delivery performance, and strategic vendor relationships.
• Drive process improvements, automation initiatives, and operational efficiencies.
• Cook up application updates, releases, and change management activities.
• Partner with business and IT leaders to enhance service quality and user experience.
• Establish and promote best practices for service management and continuous improvement.

What We're Looking For

• 5+ years of experience in IT Service Management, Service Delivery, Application Support, or related leadership roles.
• Experience supporting ERP and enterprise business applications in a complex organization.
• Strong vendor management, stakeholder engagement, and problem-solving skills.
• Proven success improving processes, reducing operational inefficiencies, and driving automation.
• Excellent communication and influence skills across technical and business teams.
• Making manufacturing industry experience a plus.
• Oracle Fusion experience is beneficial but not required.

Why Join?

• A high-impact role supporting global business operations.
• An opportunity to lead service excellence and continuous improvement initiatives.
• A flexible hybrid or remote work arrangement.
• A competitive compensation package, bonus potential, and strong career growth opportunities.

Qualifications

Enterprise Applications Service Manager

Location: Near Overland Park KS area -- Hybrid weekly

Salary: $110,000 base + bonus + benefits

For immediate and confidential consideration, please APPLY and EMAIL YOUR RESUME to MEREDITH CARLE. My email can be found on my LinkedIn page.

Contact Meredith Carle at 515-303-4654 or apply directly on our Robert Half website.

No third party inquiries please.

Our client cannot provide sponsorship and cannot hire C2C.

ERP - Enterprise Resource Planning, Vendor Management, Service delivery, Service Delivery Management, Application Support, Stakeholder engagement, Stakeholder communications, Stakeholder Management Technology

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Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

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