Manager Enterprise Applications

Responsibilities

• Own the technical and product governance for MSA’s Microsoft business applications ecosystem, including Dynamics 365 Finance & Operations, Customer Engagement, and Power BI.
• Lead application architecture, integration strategy, and solution design to ensure secure, scalable, and supportable platforms.
• Manage the full lifecycle of ERP-related enhancements, releases, customizations, support, and vendor-delivered work.
• Establish controls for security, compliance, environment management, sign, documentation, and operational support.
• Direct the product management process for the ERP portfolio, including business intake, backlog prioritization, roadmap planning, release coordination, and stakeholder communication.
• Partner with leaders and decision makers across departments to identify, recommend, develop, implement, and support cost-effective technology solutions.
• Analyze complex business needs and recommend technical solutions that align with enterprise standards and business goals.
• Establish governance for reporting and analytics solutions connected to ERP and CRM systems, including KPI alignment, data quality, and reporting consistency.
• Produce detailed timelines for application releases and implementations, monitor progress, and communicate project status.
• Oversee third-party vendors and implementation partners to ensure timely delivery, quality outcomes, knowledge transfer, and adherence to MSA standards.
• Develop business case justifications and cost/benefit analyses for IT initiatives.
• Support IT operational planning, including staffing, budgeting, software/hardware purchasing, resource allocation, and service delivery.

Qualifications

• Education: Bachelor’s degree in Information Systems, Business, or a related field; equivalent combination of education and experience may be considered.
• Experience: Five years of progressive technology experience required; experience within the IT and finance functions of an Architecture/Engineering/Construction firm preferred; experience leading enterprise applications, ERP platforms, business systems, or related technology portfolios preferred; experience with Microsoft Dynamics 365 Finance & Operations, Customer Engagement, Power BI, or similar enterprise platforms preferred.

Skills

• Strong leadership, coaching, communication, and relationship-building skills.
• Ability to communicate with empathy and effectiveness in individual and group settings.
• Organizational and project management skills with the ability to manage changing priorities and complex initiatives.
• Ability to analyze business needs, evaluate solutions, and drive technology decisions aligned with organizational goals.
• Negotiation and persuasion skills, building trust, and demonstrating high personal and professional standards.
• Proficiency in Microsoft Office.

People Leadership & Team Development

• Lead, coach, mentor, and develop direct reports while creating a positive employee experience.
• Foster accountability, continuous improvement, open communication, and high performance across the team.
• Participate in recruiting efforts and employment decisions for direct reports.