Enterprise Applications Director (Solutions Q360)

About the role

Fortis Fire & Safety is seeking an Enterprise Applications Director to serve as the organization's internal subject matter expert for the Solutions Q360 platform. This role plays a central role in driving system optimization, reporting enhancements, and process improvement across the business.

Responsibilities

• Serve as the organization's internal subject matter expert (SME) for the Solutions Q360 platform, providing authoritative guidance on system capabilities, configuration, and best practices.
• Drive ongoing system optimization efforts, identifying and implementing enhancements that improve platform performance, usability, and alignment with business needs.
• Design, build, and maintain reports, dashboards, and analytics within Q360 to deliver accurate, actionable insights to leadership and operational teams.
• Lead process improvement initiatives by analyzing existing workflows, identifying inefficiencies, and implementing solutions that streamline operations and improve data integrity.
• Provide day-to-day user support, serving as the primary point of contact for Q360 questions, issues, and troubleshooting across all departments and locations.
• Develop and deliver user training and documentation, including standard operating procedures (SOPs), reference guides, and onboarding materials to support consistent platform adoption.
• Manage the configuration, testing, and rollout of new modules, features, and system enhancements, coordinating with vendors and internal stakeholders throughout the process.
• Partner cross-functionally with operations, finance, service, and other departments to gather requirements, prioritize enhancements, and ensure the platform supports each group's objectives.
• Act as the primary liaison with the Solutions Q360 vendor, managing support tickets, escalations, upgrades, and release management.
• Maintain data integrity and system security, including managing user access, roles, and permissions in accordance with organizational policies.
• Lead and coordinate cross-functional application initiatives, managing projects from scoping through implementation and post-launch support.
• Proactively monitor system health and performance, identifying risks and opportunities and communicating recommendations to leadership.
• Contribute to the long-term application roadmap, helping shape the future direction, scalability, and strategic use of the Q360 platform.
• Support special projects and additional enterprise application initiatives as business needs arise.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent relevant experience.
• Strong hands-on experience with the Solutions Q360 platform, including configuration, reporting, and administration.
• Demonstrated experience supporting enterprise applications and business users in a fast-paced, multi-location environment.
• Proven reporting, analytics, and process improvement experience, with the ability to translate business needs into system solutions.
• Ability to serve as a trusted SME and partner across multiple departments, building strong working relationships at all levels of the organization.
• Strong analytical and problem-solving skills, with a track record of identifying and implementing system and process improvements.
• Excellent project management skills, with the ability to manage multiple initiatives and priorities simultaneously.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
• Experience managing vendor relationships, support escalations, and system upgrades.
• A high attention to detail and a strong commitment to data accuracy, integrity, and security.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Self-motivated and proactive, with the ability to work independently while taking ownership of a critical enterprise application.

Skills

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite.
• Self-motivated and proactive approach.

Benefits

This is a full-time opportunity offering the chance to play a key role in the future direction of a critical enterprise application. Specific eligibility and coverage details will be provided during the hiring process.