Enterprise Application Analyst

Job ID: 2026-46 | Job Type: Full-time | Location: Niagara Falls, ON (On-site) | Application Deadline: October 5, 2026

About the role

Join the Team Behind One of the World’s Most Iconic Destinations At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world. Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.

Responsibilities

• Serve as the lead technical resource for Niagara Parks’ enterprise applications, including ticketing, golf management, payment processing, and other business‑critical systems.
• Administer, monitor, maintain, and optimize enterprise application environments to ensure system reliability, security, availability, and performance.
• Manage user access, permissions, security roles, system configurations, and application integrations with corporate systems and third‑party solutions.
• Coordinate application and hardware installations, upgrades, patches, troubleshooting, and support for peripherals such as receipt printers, payment terminals, and ticket validation scanners.
• Act as the primary administrator for the Microsoft SQL Server environment, including database maintenance, backup and recovery, performance tuning, security, and monitoring.
• Develop and maintain SQL queries, stored procedures, automated processes, database integrations, and Microsoft SQL Server Reporting Services (SSRS) reporting solutions.
• Collaborate with business units to deliver operational, financial, and analytical reporting while ensuring data integrity and system performance.
• Support payment processing systems and PCI‑DSS compliance activities, including audits, security controls, vulnerability remediation, documentation, and vendor coordination.
• Build strong relationships with internal stakeholders, vendors, and service providers, acting as a liaison for issue resolution, upgrades, maintenance, and implementation projects.
• Provide user training, technical guidance, documentation, and support while identifying opportunities to improve business processes, reporting capabilities, and operational efficiency.
• Participate in system implementations, testing, change management, seasonal operational readiness activities, business continuity planning, and disaster recovery initiatives.
• Provide after‑hours and emergency support as required, while assisting with cross‑training, knowledge sharing, and continuity of support for critical business systems across Niagara Parks.

Requirements

• Degree or diploma in Computer Science, Information Technology, Information Systems, Business Technology, or a related field, or an equivalent combination of education and experience; relevant Microsoft SQL Server, database, reporting,