Enterprise Admin I

About the role

The Enterprise Admin I position will provide first level technical support, work directly with users to diagnose, and remedy their IT related problem. This position will also help research and implement systems needed as directed by the CTO. The Enterprise Admin I role will utilize our internal IT support system to help organize and prioritize the workload and will have a high degree of interaction with internal customers. This position will receive guidance on project work and will follow defined departmental policies and procedures.

Responsibilities

• Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc.
• Business Application Installation/Support (CAD, ERP, Creative/Design Software, etc).
• Tier I support issues with ERP Application (IFS).
• Support ChromeOS Devices.
• Work with vendors to repair/replace/return computer equipment.
• Tier 1 system admin support (e.g. patching, etc.).
• Automate manual processes to make a more efficient environment.
• Respond to email and phone calls regarding desktop and help desk requests from end users.
• Ability to travel to remote locations, including Harbor's facilities approximately 2x per year.
• Other duties may be assigned at any time.

Qualifications

• 1 year of related experience or current College student pursuing a degree in computer science or a related field.
• Familiarity with Networking Fundamentals.
• Experience with email systems (Google Apps, Email Clients/Protocols).
• Working knowledge of MS Office, Google Docs, and/or other office computing tools.

Benefits

• Free primary and preventive healthcare for eligible employees and their dependents, offered onsite and virtually.
• Two affordable healthcare coverage (Medical, Vision, Dental, RX) plan options, one of which has a $0 employee premium contribution for employees and all of their dependents.
• Health Savings Account for those enrolled in our HDHP Medical Plan Option, with company funding and matching contribution.
• Flexible Spending Account for those enrolled in our Core PPO Medical Plan.
• 401k retirement savings plus company match.
• Paid Parental Leave.
• Paid time off, including up to 12 paid holidays per year depending on your schedule.
• Paid Life Insurance, AD&D, and Disability Benefits.
• Generous Bereavement Leave.
• Employee Assistance Program.
• Wellness Initiatives.
• Anniversary Milestone Awards.
• Tuition Reimbursement.
• Learning & Development Offerings.
• Pet Insurance.
• Hospital Indemnity and Critical Illness Insurance.