Enterprise Account Manager (Marketing Agency Experience)

Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About The Role We are looking for an Enterprise Account Manager who will play a critical role in delivering and overseeing the full spectrum of Improvado’s Product & Services offerings. This is a hands-on leadership position — not just facilitation — requiring someone who can independently execute complex projects while bringing deep expertise in at least one of the following areas: solution design and architecture, data modeling, marketing, or BI/data visualization. Success in this role is defined by seamless execution of our projects, the ability to influence outcomes through subject-matter expertise, and consistently driving value for our clients. Key Responsibilities: Able to work with clients to utilize marketing analytics and AI tools to analyze campaign performance, derive insights, and optimize strategiesPrioritize customer success with a strong commitment to high-quality support and deliveryIndependently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leadsLead strategic client meetings and consultations, providing guidance and expertiseManage client relationships end-to-end, maintaining accountability throughout the entire client lifecycle. Including contract discussions, upsell opportunities research, and budget managementPartner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution Required Qualifications Fluent in English and confident in client communication to lead client conversations, facilitate discussions, and drive alignmentProven track record of independently managing and executing projects, with at least 3 years of experience in client-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar3+ years of account management experience within a marketing agency setting, with a focus on enterprise accountsSolid understanding of data modeling, with working SQL knowledge to query, validate, and troubleshoot data in support of analytics needsStrong project management skills enabling you to plan, coordinate, and execute projects from start to finish Nice to Have: Curiosity about AI technologies and willingness to explore new ways of working with AI toolsAbility to take ownership and independently resolve customer challenges when needed What We Offer: Remote-first environment Competitive compensation Medical and dental benefits 401K plan Unlimited PTOPaid holidays Professional development reimbursement Powered by JazzHR RFsWt2HEiN