Enterprise Account Manager (Fluent French Required)

Responsibilities

• Become the go-to point of contact and advisor for your clients
• Advise clients on their people development strategy to meet business objectives
• Onboard new customers by facilitating demos and training around the product
• Actively monitor customer engagement. Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals
• Create and lead quarterly and annual business strategy reviews with each client
• Unlock upsell opportunities to optimize impact for the client
• Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth

Requirements

• Verbal and written native fluency in English and French
• A minimum of 4 years' experience in L&D/HR/Talent or Customer Success roles with enterprise clients
• Experience building and maintaining relationships with a diverse range of stakeholders
• Strong business acumen and fluency in business jargon
• Experience as a freelancer or working in a start-up
• Experience using CRM (HubSpot preferred), with an understanding of utilizing technology platforms to drive automation and scalability
• Spot opportunities for growth and development in accounts
• Strong ability to set, meet, and exceed KPIs and performance goals
• Great judgment

Qualifications

• Entrepreneurial mindset and autonomy
• Autonomy in an environment with limited structure and processes
• Excitement for tackling new challenges head-on
• Curiosity for new opportunities and potential challenges
• Bias for action—ready to act
• Open, trustworthy, and committed attitude
• Team player spirit

Benefits

CAD $65,000-95,000 + commission + equity.

Fully Remote

Plenty of room for growth as our ambitious team grows too

Access to your professional coach via our app

Regular training and development