Enterprise Account Manager, Digital Events

About the role

Cvent is a leading meetings, events, and hospitality technology provider. This role involves managing existing Fortune 2000 client accounts, focusing on webinar solutions. The primary responsibilities include call on existing clients, identify and close sales opportunities, collaborate with other divisions, ensure customer satisfaction, and perform other duties as assigned.

Responsibilities

• Call on existing clients in an effort to meet and exceed individual and department revenue expectations
• Identify and close sales/business development opportunities such as renewals, up-sells, and cross-sells with existing Fortune 2000 clients
• Pursue relationships with key decision-makers across client organizations to grow the Cvent footprint within each account
• Collaborate with other divisions across the Company, including Client Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization
• Ensure customer issues are acknowledged and resolved in a timely manner
• Develop and actively pursue list of targeted Key Accounts and create individual plans of action to penetrate these accounts
• Accurately forecast sales opportunities via pipeline report
• Maintain sales activity within the system
• Ensure that all accounts remain in good standing through consistent follow up and communication
• Perform other duties as assigned

Requirements

• Bachelor’s degree preferred, or relevant work experience considered
• Minimum 7 years of proven customer facing, inside sales and account management experience (with revenue generation) experience in the software or related industry
• At least 1 year of recent experience managing accounts of large (e.g. Fortune 2000) clients
• Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, and closing contracts
• Demonstrated track record of exceeding expectations against revenue goals
• Moderate level of technical expertise (from a usability standpoint) and an interest in technology
• Ability to pick up and maintain technical product knowledge quickly
• Ability and willingness to travel approximately 30% of the time

Qualifications

N/A

Skills

• Customer facing, inside sales, and account management experience
• Technical expertise (from a usability standpoint)
• Ability to integrate knowledge across disciplines
• Track record of exceeding revenue goals
• Willingness to travel

Benefits

N/A

Pay

The estimated base salary range for new hires into this role is $50,000 - $80,000 annually + commission depending on factors such as job-related knowledge, relevant experience, and location.

Schedule

N/A