Account Manager, Digital Events

About the role

Cvent is a leading meetings, events, and hospitality technology provider. As a Goldcast's Account Manager, you will play a critical role in managing renewals, enabling customers to maximize their investment in the Goldcast platform, and developing strategies for account expansion.

Responsibilities

• Develop and execute renewal strategies for an assigned portfolio of mid-market accounts, including building renewal plans, preparing client-ready presentations, and coordinating internal stakeholders.
• Identify and close expansion opportunities within your accounts, including up-sells, cross-sells, and multi-product or multi-team activations, in partnership with Customer Success Managers and Business Development resources.
• Partner with Customer Success Managers to ensure smooth onboarding, ongoing engagement, adoption, and overall satisfaction for key customer stakeholders.
• Analyze customer, event, and engagement data to uncover trends, inform renewal strategy, highlight risks, and identify opportunities for growth.
• Build and maintain strategic account plans that outline goals, decision-makers, risks, and growth strategies for each key account, and regularly update internal teams on progress.
• Lead contract renewals and negotiations, including navigating pricing transitions, to secure mutually beneficial terms and long-term commitments.
• Work closely with cross-functional teams (e.g., Marketing, Product, Support, Customer Success) to address customer needs, respond to feedback, and enhance the overall customer experience.
• Track and report on portfolio performance, including renewal rates, expansion pipeline, revenue achievement, and account health indicators, and accurately forecast sales opportunities via your pipeline.
• Effectively and accurately manage your personal revenue pipeline and account data in CRM systems to maximize all business opportunities and provide visibility to senior leadership.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree is required or equivalent experience.
• 5+ years of experience in a customer-facing, revenue-generating role (Account Management, Customer Success, or Sales) in SaaS or technology, with a consistent track record of meeting or exceeding renewal and sales targets.
• Demonstrated success working with mid-market and/or enterprise customers (typically 500–2,000 employees), including managing complex processes, resolving escalations, and delivering tailored solutions.
• Proven track record of driving customer retention and expansion through proactive account strategies, structured account planning, and well-executed renewal plans.
• Strong analytical skills and comfort working with data to uncover trends, assess risk, and inform strategy; ability to translate complex metrics into clear, actionable insights.
• Excellent verbal and written communication skills, including the ability to deliver persuasive presentations and clearly articulate ideas, strategies, and recommendations to senior stakeholders.
• Strong relationship-building and negotiation skills; adept at fostering trust-based relationships with customers and internal stakeholders and aligning multiple parties around shared objectives.
• Able to multi-task and work in a dynamic, fast-changing, entrepreneurial environment while managing multiple accounts, competing priorities, and deadlines.
• A solutions-oriented mindset with demonstrated problem-solving skills and experience improving processes; thrives in navigating complex situations and ambiguity.
• Experience collaborating across Sales, Customer Success, Marketing, Product, and Support teams to drive outcomes and improve the customer experience.
• High degree of computer literacy; ability to work with MS Office Suite (Word, PowerPoint, Excel) and CRM tools such as Salesforce.com or similar contact management software.
• Experience selling or managing accounts in SaaS/technology, hospitality, or the meetings and events industry is a plus.

Qualifications

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

Benefits

We offer a competitive benefits package, details of which can be found here.

Pay

The estimated base salary range for new hires into this role is $50,000-$80,000 annually + commission depending on factors such as job-related knowledge, relevant experience, and location.

Schedule

We are not able to offer sponsorship for this position.