Enterprise Account Manager (Bilingual Spanish)

About the role

Auror is a company founded in New Zealand 12 years ago, working with major retailers in the US, Canada, Australia, New Zealand, and the UK. Our mission is to reduce violent retail crime by 50% in 5 years. We connect people and intelligence to reduce crime and are committed to using technology for good.

Responsibilities

• Demonstrated Sales Discipline and Commercial Acumen
• Own Tier 1 revenue growth through structured account planning, whitespace identification, and alignment to executive business objectives
• Drive upsell, cross-sell, and renewal outcomes end-to-end, leading discovery, business case development, negotiation, and close
• Maintain disciplined use of Salesforce, Trumpet, and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility
• Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue
• Anchor commercial decisions in quantified value and ROI, structuring multi-year agreements to maximize retention and ARR growth
• Articulate the Value of the Auror Platform
• Lead executive presentations, demos, and strategic discussions that articulate the value of our platform in a way that resonates with decision-makers
• Deeply understand their business operations and context to help embed Auror Core and added functionality within their organization
• Build Executive-Level Partnerships
• Lead strategic conversations that tie Auror’s platform to enterprise priorities and measurable business impact
• Position Auror as a long-term, enterprise-wide partner
• Manage customer expectations and internal alignment, ensuring product requests, escalations and commercial commitments are structured and strategically prioritized
• Be an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention
• Execute the Land-to-Expand Model
• Partner with Account Executives during pilot and early deployment phases for Tier 1 customers
• Assume full commercial ownership post-initial contract
• Build 12–24 month expansion roadmaps aligned to customer objectives
• Remove roadblocks and mitigate risks to swift deployment and expansion
• Collaborate for Long-Term Success
• Partner closely with Customer Success, who leads Business Reviews and value realization
• Partner with Product and Marketing to support strategic growth initiatives
• Maintain accurate forecasting and pipeline discipline

Requirements

• Proven Enterprise Sales experience including success managing and expanding enterprise accounts
• Fluency in both English and Spanish (written and verbal)
• Strong commercial acumen with experience closing expansion and renewal deals
• Skilled negotiator comfortable leading multi-year SaaS contract discussions
• Executive presence with the ability to influence senior stakeholders
• Analytical and data-informed in building account strategy
• Self-motivated and highly organized with disciplined pipeline management
• Comfortable operating in a dynamic, high-growth environment
• Willingness to travel up to 30%

Nice to have

• Experience in retail, Asset Protection, or Loss Prevention environments
• Experience operating within a land-and-expand SaaS model

Benefits

• Competitive salary range: Depending on level of experience, between $130,000 - $155,000 (IC5)
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to $500 for expert sessions every year.
• Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife.
• Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.