Enterprise Account Manager

About the role

You are a trusted advisor, strategic thinker, and a closer— you’re selling to Global 2000 companies to deliver immense ROI in an efficient, value-based renewal and upsell. Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure. You’re a product evangelist—you’ll solve Zip’s pain points today, but also with an eye toward our product of the future. You’re a builder and pushing the limits of the possible—helping establish the playbooks, the culture, and best practices. Negotiate all facets of renewal contracts, develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip. Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed. Manage current customers on multi-year contracts to ensure customer value realization.

Qualifications

• 5+ years of technology SaaS experience at enterprise level
• Experience selling to procurement, finance, legal
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts
• Customer management skills; including sales, Account management, and customer service
• Self-driven—don’t need someone to motivate you to put in your best every day
• You’d describe yourself as organized, efficient with your time, and excellent communicator
• Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
• Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

Pay

The salary range for this role is $290,000 - $315,000 OTE. The OTE for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

• Start-up equity
• Full health, vision & dental coverage
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan