Enterprise Account Manager

About the role

At ServiceTrade, you’ll build technology that matters—for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for an Enterprise Account Manager who’s excited to make an impact. In this role, you will be responsible for retaining, growing, and maximizing the value of our enterprise customer relationships, serving as a strategic partner to some of ServiceTrade’s most complex and impactful customers. You will own the commercial relationship with your Enterprise ServiceTrade customers, ensuring customers realize strong ROI from their investment in ServiceTrade’s applications and services while identifying opportunities for expansion, adoption, and long-term growth.

Why ServiceTrade

You’ll belong here from the start. We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves. On the Revenue team, you’ll have the opportunity to conduct high-stake deals, navigating intricate and complex sales cycles, and leaving an indelible mark on the landscape of our industry. This is also a key position within the organization as the primary business point of contact for our largest, most strategic customers.

Responsibilities

• Strategic Account Management: Own and grow relationships with enterprise clients by deeply understanding their business objectives, identifying opportunities for expansion, and ensuring long-term value realization. Collaborate with multiple stakeholders across complex organizations to execute account plans and drive successful outcomes.
• Executive Relationships & Influence: Build and maintain trusted relationships with C-suite and executive-level stakeholders, providing consultative guidance and positioning ServiceTrade as a strategic partner. Act as a customer advocate internally, aligning solutions with their operational goals to maximize adoption, investment, and satisfaction.
• Operations: Leverage CRM tools with precision, maintain records of client interaction, and use this data to execute flawless sales strategies.
• Hunting: Identify opportunities within existing accounts and work with Customer Success Management teams to expand the overall usage of our suite of solutions and advance our mission.
• Opportunity Management and Closing: Lead opportunities from discovery through close using a Command of the Message–driven approach to uncover customer pain, quantify business impact, and define desired outcomes. Align ServiceTrade solutions to customer priorities, engage the right decision-makers and stakeholders, and advance opportunities through a disciplined sales process. Accurately forecast, negotiate, and close business while maintaining a healthy, well-managed pipeline.
• Maximize Retention and Minimize Churn: Engage key customer executives and users as the primary business point of contact; conduct regular business review conversations remotely and on-site to drive usage, adoption, and value realization of the platform. Identify Risk Accounts and address/escalate potential issues.
• Increase Customer Investment: Create opportunities for clients to increase their investment in ServiceTrade through expansion, upsell, and cross-sell. Negotiate and close complex renewal contracts that build in growth and additional investment.
• Travel: 25+% travel is expected within the geographical territory for in-person prospect and customer meetings.

Requirements

• Professional Experience: 5+ years of enterprise-level account management experience, with a proven track record of retaining, growing, and expanding existing client relationships.
• Industry Experience: 5+ years experience selling SaaS-based, business-critical solutions into complex/niche verticals.
• Solution Selling: Mastery of sales methodologies and the ability to read your audience, providing white-glove solutions.
• Rapid Producer: Ability to learn a new industry quickly and hit the ground running with minimal downtime. Proven ability to produce large results quickly.
• Achievement: A proven track record of success, hitting goals and President’s clubs on multiple occasions. Ability to learn from mistakes/failures and use those experiences to improve systematically.

Preferred Experience

• Directly selling solutions into our industry or an industry-adjacent field is highly desirable.

About ServiceTrade

ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1,500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.

Our customers do essential work—often behind the scenes—and our software helps them do it better. They’re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about—and making work that truly matters every day.

We’re a growing business focused on building with intention and operating with purpose. You’ll have meaningful responsibility and the trust to do your best work from the start. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today’s lessons into tomorrow’s breakthroughs—all in service of big ambitions and real customer impact.

Benefits

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
• Dental and Vision through Unum
• Flexible Spending Account and Dependent Care Account
• Company-paid Life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD)
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident, and Pet Insurance
• 401(k) with up to 3% employer match and no vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Paid Time Off for Volunteering
• Employee Reimbursement Program to use for well-being, technology, and/or professional development

Compensation

Competitive On-Target Earnings (OTE) with uncapped potential for high achievers. Periodic Sales Performance Incentive Funds (SPIFs) and spot bonuses for exceptional results. Accelerators for those who exceed 100%+ of quota.

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the following states to be considered: AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA.