Enterprise Account Manager
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections that have real specific content. We have About the role (the description after "The Role:" maybe). Responsibilities present. Requirements present. Benefits present. Pay? Not mentioned. Schedule? Not mentioned (though hybrid-friendly working, flexi-hours, work from anywhere). Could be considered schedule? The instruction: only include Pay/Schedule/Benefits sections if posting actually states them. Benefits are stated, so include Benefits. Schedule? The posting mentions "Hybrid Friendly Working: 2-3 days in Office", "Flexi-Hours: We don’t follow the strict 9-5", "Work From Anywhere – Up to one month a year". That's schedule info. So we could include Schedule section with those details. Pay not mentioned, so omit. Qualifications? Not separate; maybe covered in Requirements. Skills? Not separate. We'll include About the role, Responsibilities, Requirements, Benefits, Schedule. We must not repeat job title as heading. No Job ID. Remove boilerplate like interview process? The "Interview Process and Experience" is not a required heading; we could maybe include as part of About? But instruction: only include sections when posting has real specific content for it. It does have content, but headings list limited to certain names; "Interview Process and Experience" is not in allowed headings list. So we should not create a heading for that; we could incorporate that info into About the role or maybe drop it? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep that info somewhere. Since we cannot create a heading not in list, we could put it under About the role as a paragraph. Or we could create a
inside About the role section. That's acceptable. Similarly "Key Info" includes typical process, hybrid friendly working, flexi-hours, etc. Some of that is schedule info; we already capturing schedule. The typical process (interview steps) could go under About the role as well. We must not include EEO/legal boilerplate. The "Don’t meet every single requirement?" is EEO/diversity encouragement; that's boilerplate? It's about encouraging diverse applicants; could be considered EEO/equal-opportunity boilerplate. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove that paragraph. Also "If you require any reasonable adjustments..." is accommodation statement; also EEO? Might be considered EEO; better to remove. We must preserve all substantive information; but that paragraph is not substantive about role; it's encouraging diversity; could be considered boilerplate. I'd remove it. Now we need to format. Structure:
About the role
...
Inside About the role we include company intro, role description, interview process, key info (except schedule). We'll embed schedule details later. But we also need Schedule section. Let's extract schedule details: - Hybrid Friendly Working: 2-3 days in Office - Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love! - Work From Anywhere – Up to one month a year to work remotely from any location in the world - Home Office Boost – Stipend to set up your ideal remote workspace - Flexible Hours – Work when you're most productive with our flex-time approach Also "Hybrid-First Flexibility – A blend of in-office collaboration and remote freedom" We'll put these in Schedule section as- .
Benefits list: from "Benefits" section:
- Take the Time You Need – Unlimited paid time off to rest, recharge, or explore
- AI As Standard - You'll have access to the AI tools you need to work the way we're describing. We don't ask you to work with AI and then make you fight for a license.
- Hybrid-First Flexibility – A blend of in-office collaboration and remote freedom (maybe duplicate with schedule)
- Work From Anywhere – Up to one month a year to work remotely from any location in the world (duplicate)
- Home Office Boost – Stipend to set up your ideal remote workspace
- Flexible Hours – Work when you're most productive with our flex-time approach
- Future You, Funded – 401(k) plan to help you plan and save for the future
- Family First – Generous, enhanced parental leave for all parents
- Grow With Us – Personal development budget to fuel your learning and career growth
- Comprehensive Health Coverage – Private medical insurance including dental and vision care
- Peace of Mind – Disability, life, and income protection for life's unexpected moments.
We need to avoid duplication; but we can keep both sections; some overlap okay.
Now About the role paragraph: combine company intro and role description.
Company intro: "Hello, we’re ScreenCloud! Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving. We believe AI is reshaping how we work. The playbook is still being written, and we find that exciting. We're building a company where AI empowers every team member to have outsized impact and we're looking for people who share that vision. We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!"
Then role description: "The Role: We are looking for a confident, commercially-minded, and tech-savvy Enterprise Account Manager to own a portfolio of Enterprise customers and drive both retention and expansion. You’ll be accountable for protecting existing ARR while identifying and closing new growth opportunities, with a quarterly expansion quota alongside retention and renewal targets. This is not a traditional relationship-management role. You’ll act as a strategic and commercial partner to your customers — understanding their business priorities, building multi-threaded relationships, demonstrating measurable value and ROI, and translating customer goals into opportunities to deepen their partnership with ScreenCloud. At ScreenCloud, we’re building an AI-first Customer Success organization. You’ll use AI to work more efficiently, uncover insights across a larger book of business, strengthen account planning, identify risk and whitespace, prepare for strategic conversations, and prioritize where your time can have the greatest commercial impact. We don’t expect perfection, but we do expect curiosity, experimentation, and a willingness to evolve how you work."
We can combine.
Now Responsibilities: list each bullet.
Requirements: list each bullet.
Benefits: list each bullet.
Schedule: list each bullet.
We must not include Pay.
Now produce HTML.
Check for any leftover boilerplate: we removed EEO encouragement and accommodation statement. Also removed "Interview Process and Experience" heading; we embedded that info in About the role? Actually we didn't embed interview process details; we omitted them. The interview process details: "Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final". That's substantive about process; we should preserve. We can include that in About the role paragraph as a sentence.
Also "Key Info" includes typical process, hybrid friendly working, flexi-hours, etc. We'll incorporate typical process in About the role, and schedule details in Schedule section.
Thus About the role paragraph will include company intro, role description, typical process.
Let's craft About the role paragraph:
Hello, we’re ScreenCloud! Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving. We believe AI is reshaping how we work. The playbook is still being written, and we find that exciting. We're building a company where AI empowers every team member to have outsized impact and we're looking for people who share that vision. We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below! The Role: We are looking for a confident, commercially-minded, and tech-savvy Enterprise Account Manager to own a portfolio of Enterprise customers and drive both retention and expansion. You’ll be accountable for protecting existing ARR while identifying and closing new growth opportunities, with a quarterly expansion quota alongside retention and renewal targets. This is not a traditional relationship-management role. You’ll act as a strategic and commercial partner to your customers — understanding their business priorities, building multi-threaded relationships, demonstrating measurable value and ROI, and translating customer goals into opportunities to deepen their partnership with ScreenCloud. At ScreenCloud, we’re building an AI-first Customer Success organization. You’ll use AI to work more efficiently, uncover insights across a larger book of business, strengthen account planning, identify risk and whitespace, prepare for strategic conversations, and prioritize where your time can have the greatest commercial impact. We don’t expect perfection, but we do expect curiosity, experimentation, and a willingness to evolve how you work. Typical interview process: Intro to ScreenCloud → Meet the Hiring Manager → Challenge → Final.
Now Responsibilities list: - Own retention, renewals, churn/contraction, and expansion across an Enterprise book of business, including accountability for a quarterly expansion quota. - Act as a strategic and commercial advisor, connecting ScreenCloud to customer priorities and driving measurable adoption, value, and ROI. - Build and execute strategic account and Mutual Success Plans, identifying customer goals, risks, whitespace, stakeholder relationships, and paths to growth. - Build strong multi-threaded relationships across customer organizations, from day-to-day champions to executive stakeholders. - Proactively identify, qualify, and close expansion opportunities, leading commercial conversations from discovery through negotiation and close. - Lead strategic customer conversations, including QBRs/EBRs and renewals, centered on business outcomes, value realized, and future priorities. - Maintain an accurate expansion pipeline and forecast, with clear deal strategies, next steps, and risks. - Use AI, customer data, and insights to prioritize a larger portfolio, identify risk and growth signals, and improve account planning and customer engagement. - Collaborate cross-functionally across Sales, Product, Marketing, Solutions Engineering, Professional Services, and Support to drive customer and commercial outcomes. - Share best practices, including AI-enabled workflows and commercial approaches, to help elevate team performance. Requirements list: - Proven experience in Enterprise Account Management, Customer Success, or a similar SaaS role, with demonstrated success owning retention and expansion targets. - Strong commercial acumen with experience identifying opportunities, building business cases, negotiating, and closing expansion business. - Strategic account management experience, including account planning, multi-threading, executive engagement, and value/ROI realization. - Ability to manage and prioritize a large, dynamic book of business based on customer risk, opportunity