Enterprise Account Manager

About the Role

As an Enterprise Account Manager, you will be responsible for building and maintaining strong relations with our Enterprise customers, ensuring their needs are met, and driving satisfaction. You will be the primary point of contact between the customer and Qualifacts, facilitating communication and collaboration across departments, and developing expanded business opportunities by analyzing account potential, initiating, developing, and closing sales.

Responsibilities

• Act as the Single Point of Contact (SPOC) for key business contacts (e.g., economic buyers, Executives) within existing accounts.
• Understand and communicate key performance metrics and partnership outcomes.
• Identify customer requirements, uncover roadblocks, and coordinate with key internal resources to solve problems, deliver on action plans, and meet contractual commitments.
• Manage all commercial relationship items, including contract management, pricing negotiation, renewals, M&A, and expansion.
• Handle key administrative tasks, including Salesforce administration, data integrity, reporting, and forecasting.
• Develop, communicate, and maintain account plans.
• Partner with assigned Customer Success Managers to deliver monthly and/or quarterly business reviews.
• Maintain high engagement within assigned accounts while engaging in customer relationship building to increase the Customer Champion/Referral program.
• Develop expanded business opportunities by analyzing account potential, initiating, developing, and closing sales.
• Make initial presentations, explain product and service enhancements and additions, and introduce new products and services.
• Prepare necessary paperwork, including Amendments, Statements of Work, or new contracting paperwork as approved by the legal team.
• Partner with the contracts team and revenue operations to ensure visibility and transparency on all customer contracting requirements, activity, and forecasts.

Qualifications

• Minimum 6 years’ sales and/or account management experience.
• Bachelor’s degree.
• Healthcare/Behavioral Health Industry Experience.
• Proven performance in achieving KPIs and sales quotas.

Skills

• Ability to build effective customer relationships.
• Proven skills in prospecting.
• Strong conflict resolution capabilities.
• Experience managing a book of business exceeding $2MM in annualized revenue.
• Team player with strong problem-solving abilities, strategic thinking, time management, and attention to detail.
• Ability to work in a fast-paced environment and meet business SLAs.
• Ability to work independently and manage multiple accounts simultaneously.
• Strong communication skills, both verbal and written.
• Proven data-driven skills.
• Proficiency in Microsoft Suite.

15-20% travel required.