Enterprise Account Manager

Responsibilities

• Act as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accounts
• Understand and communicate key performance metrics and partnership outcomes
• Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitments
• Manage all commercial relationship items including contract management, pricing negotiation, renewals, M&A and expansion
• Administer, maintain data integrity, report and forecast for assigned accounts
• Develop, communicate, and maintain account plans
• Partner with assigned Customer Success Managers to deliver monthly and/or quarterly business reviews
• Maintain high engagement within assigned accounts while engaging in Customer relationship building to increase Customer Champion/Referral program
• Analyze account potential, initiate, develop, and close sales
• Prepare necessary paperwork including Amendments, Statements of Work or new contracting paperwork as approved by the legal team
• Work with the contracts team and revenue operations to ensure visibility and transparency on all customer contracting requirements, activity and forecasts

Qualifications

• Minimum 6 years’ sales and/or account management experience
• Bachelor’s degree
• Healthcare/Behavioral Health Industry Experience
• Proven performance in achieving KPIs and Sales quota’s
• Knowledge, Skills, And Abilities Of The Enterprise Account Manager:
  • Build effective customer relationships
  • Prospecting skills
  • Conflict resolution capabilities
  • Managing a book of business exceeding $2MM in annualized revenue
  • Team player
  • Problem-solving abilities, strategic thinker, conflict resolution, time management and attention to detail
  • Fast-paced environment and meeting business SLA’s
  • Independent and managing multiple accounts simultaneously
  • Strong communication skills both verbal and written
  • Data-driven skills
• 15-20% travel required

Pay

TBD

Schedule

TBD

Benefits

TBD