Enterprise Account Manager

About the role

Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects.

We support rollout programs for brands like J.Crew, Solidcore, and Hibbett Sports, as well as major data center buildouts, EV charging networks, and other commercial projects. Our platform dramatically reduces approval timelines, improves forecasting accuracy, and removes thousands of hours of manual work from design and construction teams.

Responsibilities

• Own a portfolio of approximately 20–40 enterprise and mid-market customers.
• Drive renewals, expansion, and long-term customer growth across your portfolio.
• Build relationships with stakeholders at every level, from day-to-day users to executive sponsors.
• Lead executive business reviews, strategic account planning, and customer success conversations.
• Partner closely with our customer-facing services team, Product, Engineering, and Sales to deliver exceptional customer outcomes.
• Bring customer feedback and market insights back to the business to improve our product and customer experience.

Requirements

• 3 - 5+ years of experience in Enterprise Account Management, Customer Success, or another quota-carrying commercial role.
• Experience owning renewals, expansion, and revenue growth within existing customer accounts.
• Experience managing complex B2B accounts with multiple stakeholders, including executive-level relationships.
• Strong commercial instincts and a track record of consistently achieving quota.
• Excellent communication, organization, and account planning skills.
• Comfortable operating in a fast-moving startup environment where you're willing to do both strategic and tactical work.
• Excited to work hybrid from our New York City office.

Qualifications

• Nice to have: Experience in construction technology, property technology, or another operationally complex B2B SaaS business.
• Nice to have: Experience partnering closely with customer delivery, operations, or professional services teams.