Enterprise Account Manager

Position Summary

The Enterprise Account Manager serves as the primary point of contact for key Client accounts within ODW Logistics, ensuring exceptional service delivery, strong client relationships, high level Contract Logistics collaboration (as applicable), and continued business growth. This role is responsible for managing complex, high-value accounts that require strategic oversight, including business reviews, multi-site coordination, network optimization, and financial performance management. The Enterprise Account Manager plays a critical role in expanding client partnerships while maintaining operational excellence and profitability.

Essential Responsibilities

• Manage a portfolio of high-value enterprise accounts with broad and complex service requirements.
• Serve as the primary client advocate, liaison, and strategic advisor for assigned client Operational Leadership and Executive contacts.
• Lead Client Business Reviews (CBRs), executive-level client reporting, and account presentations.
• Partner with leadership to drive revenue growth, profitability, monthly forecasting, and account planning across managed accounts.
• Develop and present pricing strategies across transportation modes and approve load transactions within defined authority levels.
• Identify opportunities to expand service offerings, grow account revenue, and strengthen client partnerships.
• Collaborate with Client, Transportation Management, and Contract Logistics teams (as applicable) to ensure alignment on service delivery and expectations.
• For Integrated Solutions, build strong, collaborative relationships with Contract Logistics leadership, with a solid understanding of their operations, pricing frameworks, and organizational structure.
• Support onboarding and implementation efforts for new and existing clients.
• Analyze account performance to identify trends, risks, and growth opportunities related to revenue, margin, and KPIs.
• Manage urgent client and operational issues, including after-hours escalations as needed.
• Support development, mentoring, and guidance of Account Managers and Coordinators.

Minimum Qualifications

• Bachelor’s Degree required.
• 5+ years of experience in the logistics industry preferred.
• Advanced Microsoft Excel skills required.
• Proficiency in Microsoft Office Suite.
• Strong analytical and problem-solving capabilities.
• Excellent communication and relationship management skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong attention to detail and execution focus.
• Ability to lead through influence in a cross-functional environment.
• Strong Project Management skills, including planning, execution, and delivery of complex strategic initiatives.

Physical & Mental Requirements

• While performing the duties of this job, the employee requires the ability to: Hear, read and comprehend, write, and communicate Continuously sit, type, and perform repetitive wrist motion Occasionally stand, walk, bend, squat/kneel, twist/turn or reach Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

Our Values

• Respect | Give and it will be given. We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.
• Trust | Earned over time. We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.
• Team | Accomplish more together. We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.
• Opportunity | Realize your potential. We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

Equal Opportunity Employer

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.