Enterprise Account Manager

Accountabilities

• Strengthen customer partnerships, protect recurring revenue, and identify opportunities for expansion across a portfolio of enterprise accounts.
• Own and manage a portfolio of existing enterprise customers, ensuring successful renewals, customer satisfaction, and recurring revenue growth.
• Develop trusted relationships with key stakeholders by understanding customer goals, business priorities, use cases, and success metrics.
• Identify and execute upsell and cross-sell opportunities by aligning solutions with evolving customer needs.
• Lead account planning strategies and ensure customers maximize the value of available products and capabilities.
• Manage commercial discussions including renewals, pricing conversations, contract negotiations, and expansion opportunities.
• Monitor customer health, adoption trends, usage data, and account risks to proactively drive retention and growth initiatives.
• Leverage AI tools and automation to identify expansion signals, improve account prioritization, and increase operational efficiency.
• Collaborate with Customer Success, Sales Engineering, Product, and other internal teams to address customer needs and remove obstacles.
• Contribute to the development of repeatable sales processes, playbooks, and scalable go-to-market strategies.
• Operate independently while helping improve team processes within a high-growth and evolving environment.

Requirements

• Strong enterprise account management experience with commercial expertise, strategic thinking, and the ability to build relationships across complex organizations.
• 5+ years of experience in B2B SaaS sales, enterprise account management, or a related revenue-focused role with ownership of renewals and expansion revenue.
• Proven success managing complex enterprise accounts with multiple stakeholders and organizational structures.
• Demonstrated ability to drive customer retention, identify growth opportunities, and achieve revenue targets.
• Experience leading consultative sales conversations, contract negotiations, and commercial processes.
• Strong collaboration skills with Customer Success, Solutions Engineers, and cross-functional teams.
• Able to manage a high volume of accounts while maintaining strong attention to detail and prioritization.
• Familiarity with SaaS platforms, APIs, developer-focused products, usage-based business models, or digital experience solutions is a plus.
• Ability to quickly understand complex technical products and communicate value effectively to both technical and business audiences.
• Strong analytical skills with the ability to use customer data and insights to guide account strategies.
• Excellent communication, relationship-building, problem-solving, and organizational skills.

Benefits

• Annual on-target earnings compensation range of $180,000 - $220,000 USD, including base salary and commission.
• Flexible workplace model with remote work opportunities within the United States.
• High-trust environment focused on autonomy, impact, and meaningful contributions.
• Opportunity to work with innovative technology solutions used by thousands of businesses worldwide.
• Competitive benefits package designed to support employee well-being and professional growth.
• Inclusive and collaborative culture that values diverse perspectives and experiences.
• Opportunities to contribute to evolving processes and influence business strategy.
• Supportive environment focused on learning, development, and career progression.