Enterprise Account Manager
Freshpaint · United States · 3 wk ago
RemoteRemoteBusiness Development$120k–$135k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes sections: About Freshpaint (company description), Who We're Looking For, What You'll Be Doing, Primary Responsibilities, Desired Skills & Experience, Perks & Benefits, Compensation Range.
We need to use for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose.
We must not repeat job title as heading (page already shows it). Do not put Job ID/requisition numbers as headings.
We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate like cookie/navigation/legal/EEO etc. There's none.
We must include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. So we need to decide which sections to include.
We have content for:
- About Freshpaint (company description) maybe "About the role"? Actually "About the role" is not present; we have "About Freshpaint". Could map to "About the role"? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we can use those headings if appropriate. We can also use other headings? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect we use those headings where applicable. So we can have sections: About the role (maybe company overview), Responsibilities (Primary Responsibilities), Requirements (Desired Skills & Experience), Skills (maybe Desired Skills & Experience includes skills), Benefits (Perks & Benefits), Pay (Compensation Range). Schedule not present, so omit.
We also have "Who We're Looking For" maybe could be part of About the role? But we can incorporate into About the role or maybe "Qualifications". However we have Desired Skills & Experience which covers qualifications.
We need to avoid duplication. Let's structure:
About the role
-> include About Freshpaint description and Who We're Looking For? Actually About the role could be a brief description of the role: "We are looking for an Enterprise Account Manager..." That's in Who We're Looking For. So we can put that in About the role.
Then Responsibilities
-> Primary Responsibilities list.
Then Requirements
-> Desired Skills & Experience (maybe split into Required and Nice to haves). Could separate Required vs Nice to haves as lists.
Then Skills
maybe not needed if we already have Requirements. But we could combine. The instruction says prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits, Pay.
We need to include Benefits section from Perks & Benefits.
Pay section from Compensation Range.
We must not include Schedule.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities list, Requirements list (maybe split into required and nice-to-haves), Benefits list.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points.
Let's extract content:
About Freshpaint: paragraphs about company, mission, investors.
Who We're Looking For: "Freshpaint helps healthcare companies collect, safeguard, and activate customer data so they can run modern analytics and marketing while staying HIPAA compliant. We are a high-slope, high-EQ team that moves quickly, takes ownership, and puts customers first. We are looking for an Enterprise Account Manager who can own a portfolio of complex healthcare customers, drive measurable outcomes, and grow revenue through thoughtful, consultative partnership. You are as comfortable in strategic conversations with executives as you are deep in product adoption metrics. You thrive in an early-stage, remote environment where you have real ownership, build repeatable processes, and run toward fires instead of away from them."
What You'll Be Doing: "You will own the full lifecycle relationship for a book of Enterprise customers. You will help them navigate the healthcare data privacy landscape, adopt Freshpaint deeply across their stack, and expand their use of our platform over time. You will be directly responsible for net revenue retention across your accounts by driving adoption, renewals, and expansion while keeping customer outcomes at the center of every decision."
Primary Responsibilities: bullet list:
- Own net revenue retention and ARR across a book of ~40-60 Enterprise customers.
- Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
- Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
- Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
- Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
- Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
- Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
- Travel up to 30% for onsite visits, conferences, and Freshpaint events.
Desired Skills & Experience:
- 3+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
- Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.
- Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.
- Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
- Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
- Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.
- Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.
Nice to haves:
- Experience working with customer data, analytics, or marketing technology products.
- Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.
- Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
- Experience with analytics tools or warehouses (for example, Looker, Tableau, Snowflake, Redshift).
- Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message.
Perks & Benefits:
- Competitive pay + generous equity
- Half-day Fridays, every Friday
- 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
- Flexible PTO with a required 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
- Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)
- And more! Check out our careers page for the full list.
Compensation Range: $120K - $135K
We need to output HTML fragment only.
We'll structure:
About the role
About Freshpaint: ... (company description) ... Who We're Looking For: ...
But we need to preserve all substantive info; we can combine paragraphs.
Better: About the role
Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). It sits between a company’s website or app and the third‑party tools they use, automatically detecting and controlling sensitive data before it’s shared. Healthcare is a $4+ trillion industry in the U.S. alone, undergoing rapid digital transformation; hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. Freshpaint eliminates the trade‑off between growth and privacy, letting healthcare teams move fast, safely. Backed by top investors including Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash) and Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB), the company has raised tens of millions of dollars to build the privacy infrastructure layer for healthcare’s digital future. We are looking for an Enterprise Account Manager who can own a portfolio of complex healthcare customers, drive measurable outcomes, and grow revenue through thoughtful, consultative partnership. You are as comfortable in strategic conversations with executives as you are deep in product adoption metrics. You thrive in an early‑stage, remote environment where you have real ownership, build repeatable processes, and run toward fires instead of away from them.
Then Responsibilities:
Responsibilities
- Own net revenue retention and ARR across a book of ~40-60 Enterprise customers.
- Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
- Lead renewals, upsells, and cross‑sells, running a disciplined commercial process from early signals through close.
- Run structured executive check‑ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
- Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
- Partner cross‑functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
- Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
- Travel up to 30% for onsite visits, conferences, and Freshpaint events.
Then Requirements (maybe split required and nice-to-haves). Could have two subsections? But we can just list all as required, with nice-to-haves noted.
Better: Requirements
Required:
- 3+ years in customer‑facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
- Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.
- Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.
- Data‑driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
- Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
- Excellent written and verbal communication, including running business reviews and presenting to C‑level audiences.
- Thrives in a remote, early‑stage, high‑growth environment with high ownership and many moving pieces.
Nice to have:
- Experience working with customer data, analytics, or marketing technology products.
- Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.
- Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
- Experience with analytics tools or warehouses (e.g., Looker, Tableau, Snowflake, Redshift).
- Exposure to common go‑to‑market frameworks such as MEDDIC or Command of the Message.
Then Benefits:
Benefits
- Compet
for prose. We must not repeat job title as heading (page already shows it). Do not put Job ID/requisition numbers as headings. We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate like cookie/navigation/legal/EEO etc. There's none. We must include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. So we need to decide which sections to include. We have content for: - About Freshpaint (company description) maybe "About the role"? Actually "About the role" is not present; we have "About Freshpaint". Could map to "About the role"? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we can use those headings if appropriate. We can also use other headings? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect we use those headings where applicable. So we can have sections: About the role (maybe company overview), Responsibilities (Primary Responsibilities), Requirements (Desired Skills & Experience), Skills (maybe Desired Skills & Experience includes skills), Benefits (Perks & Benefits), Pay (Compensation Range). Schedule not present, so omit.
We also have "Who We're Looking For" maybe could be part of About the role? But we can incorporate into About the role or maybe "Qualifications". However we have Desired Skills & Experience which covers qualifications.
We need to avoid duplication. Let's structure:
About the role
-> include About Freshpaint description and Who We're Looking For? Actually About the role could be a brief description of the role: "We are looking for an Enterprise Account Manager..." That's in Who We're Looking For. So we can put that in About the role.
Then Responsibilities
-> Primary Responsibilities list.
Then Requirements
-> Desired Skills & Experience (maybe split into Required and Nice to haves). Could separate Required vs Nice to haves as lists.
Then Skills
maybe not needed if we already have Requirements. But we could combine. The instruction says prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits, Pay.
We need to include Benefits section from Perks & Benefits.
Pay section from Compensation Range.
We must not include Schedule.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities list, Requirements list (maybe split into required and nice-to-haves), Benefits list.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points.
Let's extract content:
About Freshpaint: paragraphs about company, mission, investors.
Who We're Looking For: "Freshpaint helps healthcare companies collect, safeguard, and activate customer data so they can run modern analytics and marketing while staying HIPAA compliant. We are a high-slope, high-EQ team that moves quickly, takes ownership, and puts customers first. We are looking for an Enterprise Account Manager who can own a portfolio of complex healthcare customers, drive measurable outcomes, and grow revenue through thoughtful, consultative partnership. You are as comfortable in strategic conversations with executives as you are deep in product adoption metrics. You thrive in an early-stage, remote environment where you have real ownership, build repeatable processes, and run toward fires instead of away from them."
What You'll Be Doing: "You will own the full lifecycle relationship for a book of Enterprise customers. You will help them navigate the healthcare data privacy landscape, adopt Freshpaint deeply across their stack, and expand their use of our platform over time. You will be directly responsible for net revenue retention across your accounts by driving adoption, renewals, and expansion while keeping customer outcomes at the center of every decision."
Primary Responsibilities: bullet list:
- Own net revenue retention and ARR across a book of ~40-60 Enterprise customers.
- Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
- Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
- Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
- Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
- Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
- Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
- Travel up to 30% for onsite visits, conferences, and Freshpaint events.
Desired Skills & Experience:
- 3+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
- Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.
- Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.
- Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
- Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
- Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.
- Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.
Nice to haves:
- Experience working with customer data, analytics, or marketing technology products.
- Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.
- Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
- Experience with analytics tools or warehouses (for example, Looker, Tableau, Snowflake, Redshift).
- Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message.
Perks & Benefits:
- Competitive pay + generous equity
- Half-day Fridays, every Friday
- 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
- Flexible PTO with a required 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
- Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)
- And more! Check out our careers page for the full list.
Compensation Range: $120K - $135K
We need to output HTML fragment only.
We'll structure:
About the role
About Freshpaint: ... (company description) ... Who We're Looking For: ...
But we need to preserve all substantive info; we can combine paragraphs.
Better: About the role
Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). It sits between a company’s website or app and the third‑party tools they use, automatically detecting and controlling sensitive data before it’s shared. Healthcare is a $4+ trillion industry in the U.S. alone, undergoing rapid digital transformation; hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. Freshpaint eliminates the trade‑off between growth and privacy, letting healthcare teams move fast, safely. Backed by top investors including Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash) and Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB), the company has raised tens of millions of dollars to build the privacy infrastructure layer for healthcare’s digital future. We are looking for an Enterprise Account Manager who can own a portfolio of complex healthcare customers, drive measurable outcomes, and grow revenue through thoughtful, consultative partnership. You are as comfortable in strategic conversations with executives as you are deep in product adoption metrics. You thrive in an early‑stage, remote environment where you have real ownership, build repeatable processes, and run toward fires instead of away from them.
Then Responsibilities:
Responsibilities
- Own net revenue retention and ARR across a book of ~40-60 Enterprise customers.
- Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
- Lead renewals, upsells, and cross‑sells, running a disciplined commercial process from early signals through close.
- Run structured executive check‑ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
- Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
- Partner cross‑functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
- Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
- Travel up to 30% for onsite visits, conferences, and Freshpaint events.
Then Requirements (maybe split required and nice-to-haves). Could have two subsections? But we can just list all as required, with nice-to-haves noted.
Better: Requirements
Required:
- 3+ years in customer‑facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
- Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.
- Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.
- Data‑driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
- Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
- Excellent written and verbal communication, including running business reviews and presenting to C‑level audiences.
- Thrives in a remote, early‑stage, high‑growth environment with high ownership and many moving pieces.
Nice to have:
- Experience working with customer data, analytics, or marketing technology products.
- Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.
- Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
- Experience with analytics tools or warehouses (e.g., Looker, Tableau, Snowflake, Redshift).
- Exposure to common go‑to‑market frameworks such as MEDDIC or Command of the Message.
Then Benefits:
Benefits
- Compet
About the role
-> include About Freshpaint description and Who We're Looking For? Actually About the role could be a brief description of the role: "We are looking for an Enterprise Account Manager..." That's in Who We're Looking For. So we can put that in About the role. ThenResponsibilities
-> Primary Responsibilities list. ThenRequirements
-> Desired Skills & Experience (maybe split into Required and Nice to haves). Could separate Required vs Nice to haves as lists. ThenSkills
maybe not needed if we already have Requirements. But we could combine. The instruction says prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits, Pay. We need to include Benefits section from Perks & Benefits. Pay section from Compensation Range. We must not include Schedule. We need to use- for any list of duties/requirements/benefits. So for Responsibilities list, Requirements list (maybe split into required and nice-to-haves), Benefits list.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points.
Let's extract content:
About Freshpaint: paragraphs about company, mission, investors.
Who We're Looking For: "Freshpaint helps healthcare companies collect, safeguard, and activate customer data so they can run modern analytics and marketing while staying HIPAA compliant. We are a high-slope, high-EQ team that moves quickly, takes ownership, and puts customers first. We are looking for an Enterprise Account Manager who can own a portfolio of complex healthcare customers, drive measurable outcomes, and grow revenue through thoughtful, consultative partnership. You are as comfortable in strategic conversations with executives as you are deep in product adoption metrics. You thrive in an early-stage, remote environment where you have real ownership, build repeatable processes, and run toward fires instead of away from them."
What You'll Be Doing: "You will own the full lifecycle relationship for a book of Enterprise customers. You will help them navigate the healthcare data privacy landscape, adopt Freshpaint deeply across their stack, and expand their use of our platform over time. You will be directly responsible for net revenue retention across your accounts by driving adoption, renewals, and expansion while keeping customer outcomes at the center of every decision."
Primary Responsibilities: bullet list:
- Own net revenue retention and ARR across a book of ~40-60 Enterprise customers.
- Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
- Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
- Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
- Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
- Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
- Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
- Travel up to 30% for onsite visits, conferences, and Freshpaint events.
Desired Skills & Experience:
- 3+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
- Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.
- Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.
- Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
- Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
- Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.
- Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.
Nice to haves:
- Experience working with customer data, analytics, or marketing technology products.
- Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.
- Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
- Experience with analytics tools or warehouses (for example, Looker, Tableau, Snowflake, Redshift).
- Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message.
Perks & Benefits:
- Competitive pay + generous equity
- Half-day Fridays, every Friday
- 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
- Flexible PTO with a required 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
- Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)
- And more! Check out our careers page for the full list.
Compensation Range: $120K - $135K
We need to output HTML fragment only.
We'll structure:
About the role
About Freshpaint: ... (company description) ... Who We're Looking For: ...
But we need to preserve all substantive info; we can combine paragraphs. Better:About the role
Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). It sits between a company’s website or app and the third‑party tools they use, automatically detecting and controlling sensitive data before it’s shared. Healthcare is a $4+ trillion industry in the U.S. alone, undergoing rapid digital transformation; hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. Freshpaint eliminates the trade‑off between growth and privacy, letting healthcare teams move fast, safely. Backed by top investors including Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash) and Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB), the company has raised tens of millions of dollars to build the privacy infrastructure layer for healthcare’s digital future. We are looking for an Enterprise Account Manager who can own a portfolio of complex healthcare customers, drive measurable outcomes, and grow revenue through thoughtful, consultative partnership. You are as comfortable in strategic conversations with executives as you are deep in product adoption metrics. You thrive in an early‑stage, remote environment where you have real ownership, build repeatable processes, and run toward fires instead of away from them.
Then Responsibilities:Responsibilities
- Own net revenue retention and ARR across a book of ~40-60 Enterprise customers.
- Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
- Lead renewals, upsells, and cross‑sells, running a disciplined commercial process from early signals through close.
- Run structured executive check‑ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
- Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
- Partner cross‑functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
- Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
- Travel up to 30% for onsite visits, conferences, and Freshpaint events.
Requirements
Required:
- 3+ years in customer‑facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
- Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.
- Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.
- Data‑driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
- Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
- Excellent written and verbal communication, including running business reviews and presenting to C‑level audiences.
- Thrives in a remote, early‑stage, high‑growth environment with high ownership and many moving pieces.
Nice to have:
- Experience working with customer data, analytics, or marketing technology products.
- Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.
- Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
- Experience with analytics tools or warehouses (e.g., Looker, Tableau, Snowflake, Redshift).
- Exposure to common go‑to‑market frameworks such as MEDDIC or Command of the Message.
Benefits
- Compet