Enterprise Account Manager

About the Role

As an Enterprise Account Manager, you will own commercial growth and long-term revenue outcomes across Chalk’s enterprise customer base. This is not a traditional renewals or farming role. Chalk is an early-stage, consumption-based ML infrastructure company. Revenue growth depends on helping customers identify, launch, and scale high-value production use cases. You will work closely with customers, Forward Deployed Engineering, Product, and Sales to expand Chalk’s footprint across strategic accounts.

Responsibilities

• Own post-sale commercial outcomes for a portfolio of enterprise customers, including expansion, renewal, retention, and consumption growth.
• Build and execute strategic account plans that map customer priorities, technical use cases, stakeholders, budgets, buying centers, and expansion paths.
• Partner with Forward Deployed Engineering to move customer use cases from early deployment into production and scaled usage.
• Identify new use cases, teams, business units, and workloads where Chalk can create measurable value.
• Build trusted relationships with technical champions, business owners, procurement teams, and executive sponsors.
• Forecast expansion, renewal, and consumption growth with rigor and accuracy.
• Lead commercial conversations around renewals, expansions, pricing, packaging, and enterprise agreements.
• Develop a deep understanding of each customer’s ML infrastructure, production workflows, data architecture, and business objectives.
• Surface customer patterns, blockers, and product feedback to leadership and Product.
• Help define the playbook for account management in a high-growth, consumption-based ML infrastructure company.

What Success Looks Like

In your first 90 days, you will:

• Build a clear understanding of Chalk’s product, customer base, use cases, and revenue model.
• Develop account plans for your assigned enterprise customers.
• Establish strong working relationships with CS, Sales, Solutions, Field Engineering, and Product.
• Build a use-case expansion pipeline across your accounts.
• Improve visibility into renewal risk, consumption growth, and expansion potential.
• Begin leading customer commercial conversations with confidence.

Over time, you will be measured by:

• Net revenue retention
• Gross revenue retention
• Expansion revenue
• Consumption growth
• Renewal execution
• Forecast accuracy
• Qualified use-case pipeline
• Production use-case expansion
• Executive relationship depth
• Customer health and commercial durability

Qualifications

• 5+ years of experience in Account Management, Strategic Account Management, Customer Success, Sales, or related enterprise GTM roles.
• Experience owning expansion, renewal, or consumption growth targets.
• Background in technical B2B software, ideally infrastructure, data, AI/ML, developer tools, cloud, security, or enterprise platforms.
• Proven ability to grow strategic accounts through multi-threading, account planning, executive engagement, and use-case expansion.
• Comfort working with technical stakeholders, including ML engineers, data engineers, platform teams, architects, and engineering leaders.
• Strong commercial judgment and negotiation skills.
• Excellent written and verbal communication.
• Ability to thrive in a fast-moving, high-accountability environment.

Nice to Have

• Experience with consumption-based, usage-based, or platform revenue models.
• Experience selling or expanding into ML, AI, data infrastructure, cloud, or developer ecosystems.
• Experience at an early-stage or high-growth startup.
• Familiarity with modern ML workflows, feature platforms, real-time data, model serving, or production AI systems.
• Experience building account management processes, playbooks, or operating rhythms from scratch.

Benefits

• ⚕️ Comprehensive medical, dental, and vision insurance for you and your family
• 🏦 Flexible Spending Account (FSA), Health Savings Account (HSA)
• 🚌 Flex Commuter Benefits
• 🦮 Expert Healthcare Guidance
• 💵 Retirement savings
• 🏖️ 15 days of PTO and 14 company holidays each year
• 👶 Paid parental leave
• 🌮 Daily lunch and dinner on Chalk
• 🥤 Office is fully-stocked with drinks and snacks to fuel your workday
• 🍽️ Staying late? Dinner is on us
• 🚖 Staying even later? Grab an Uber / Lyft home on Chalk
• 🌆 Team building events & happy hours

Compensation

Chalk offers early team members a generous salary + equity package based on experience and competitive benefits. Actual compensation awarded to successful candidates will be based on several factors, including but not limited to: market, location, scope of the position, and individual qualifications objectively assessed during the interview process. Our comprehensive total package plays a major role in how we recognize individuals for the impact they will have on Chalk’s growth and us achieving our goals.

Inclusivity

Chalk is an equal opportunity employer. We value diversity and inclusion and provide reasonable accommodations to anyone in need of individualized support.