Enterprise Account Manager

About the role

The Enterprise Account Manager is a revenue-generating, cross-functional role responsible for owning and growing a portfolio of allwhere’s larger and more complex customer relationships, typically with customers of 1,000+ full-time employees. You will be responsible for driving account expansion, increasing platform adoption, deepening executive and stakeholder relationships, and ensuring operational excellence across your book of business.

Responsibilities

• Drive revenue growth across existing enterprise accounts through expansion, cross-sell, upsell, and broader platform adoption
• Onboard new enterprise customers, ensuring strong implementation, stakeholder alignment, operational readiness, and early revenue ramp
• Maintain accurate account data, renewal visibility, expansion pipeline, and revenue forecasts in CRM
• Monitor usage, order volume, buying patterns, and account health; proactively identify opportunities to increase order frequency, product categories, geographic coverage, and overall spend
• Troubleshoot customer issues and partner closely with Operations, Product, and Finance to resolve root causes quickly and effectively
• Act as the central liaison between customers and internal teams, ensuring alignment and execution across functions
• Host strategic business reviews focused on performance metrics, expansion opportunities, operational improvements, and executive alignment

Requirements

• 5–8+ years in account management, enterprise sales, or client-facing commercial roles
• Experience working with larger customers
• Strong understanding of IT hardware, SaaS, IT services, procurement, device lifecycle management, or related technology ecosystems; comfort engaging with IT leaders
• Strong operational instincts and ability to solve problems cross-functionally
• Ability to balance strategic account planning with tactical execution
• Excellent communication skills and comfort leading customer-facing meetings, QBRs, and executive conversations
• High ownership, strong attention to detail, and ability to operate in a fast-paced, high-growth environment